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Stripe

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Reviews by verified Xero users.
2.8 out of 5 stars
321 Reviews

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Logan Yard
Posted 2 Jul 2025
2 out of 5 stars

Good product but they take a huge cut

They have a good product with good integrations, but the fees are a killer. Transaction fees, on top of credit card processing fees, on top of currency conversion fees.
TJ
T J Power
Posted 2 Jul 2025
1 out of 5 stars

Charging account

without getting services sending us direct debit charge notification

Response from Stripe

Hi—we understand your concern about account debits. As outlined in our Bank Debit Authorizations (https://stripe.com/legal/bank-debit-authorizations), certain fees may be debited as part of using Stripe's services. If you have questions about specific charges or would like to review your account's fee structure, please contact us through https://support.stripe.com where we can provide detailed information about your account activity.
DG
David Gardner
Posted 2 Jul 2025
1 out of 5 stars

What the hell!

We connected Stripe through Xero so clients could pay us easily, but since making the switch, we haven’t received any funds. Stripe claims payouts can take up to 5 business days, but we’re still waiting on payments dating back to May 28. At this point, we’re missing nearly a month’s worth of payments—totalling up to $10,000—which is a huge concern for our small business. To make matters worse, there’s no clear way to contact Stripe for support or to get answers. The lack of transparency and accessible customer service has been extremely frustrating. We urgently need help resolving this issue and recovering our funds.
SA
Simon Albore
Posted 1 Jul 2025
1 out of 5 stars

No money yet

Set up this payment system through Xero Mobile app. Ran a test payment. The money was taken from one account and a week later it had not appeared in my other account. Where is the money Stripe? This is robbery.

Response from Stripe

Hi Simon—we're sorry to hear you're having trouble. Please contact us at https://support.stripe.com with more information, and we'll be happy to help get things resolved.
TA
Thomas asimus
Posted 19 Jun 2025
1 out of 5 stars
Please be aware of STRIPE when adding the credit card/ Apple Pay options to your invoices - they are the biggest pack of fuck heads I’ve ever come across - let alone a 1.7% charge on all invoices witch is a lot of money they receive! And on your first invoice they can hold it up to 7 -14 days so I Would not recommend using there cunts ! If you need help from then there support email ect are piss poor and take forever to reply to you and a lot of the time they actually don’t email back for days let alone reply on the email you have sent ‘ I like Xero but I definitely thing Xero should have more options to help Xero customers if that have trouble with stripe Maybe better option is myob Or quick books
7 people found this review helpful.

Response from Stripe

Hi Thomas—we understand your frustration regarding payment processing fees and payout timelines. Our standard payout schedule and pricing are designed to be transparent, with complete details available at https://stripe.com/pricing. While initial payouts may take longer for security purposes, subsequent payouts typically process much faster. If you're experiencing delays with support responses or have concerns about your account, please reach out to us at https://support.stripe.com so we can address your specific situation directly.
PC
Priscilla Clatworthy
Posted 18 Jun 2025
1 out of 5 stars

Beware of Stripe!!

Absolutely shocking! BEWARE! Stripe does not verify merchants who use their platform. My bank account was scammed via Stripe by a dodgy company. Stripe told me to contact the merchant for a refund even thought the merchant did not exist because it is a scam. When I explained this to Stripe, they then said the scam company was no longer on their platform and I should contact my bank. My bank said Stripe had approved the transaction (which they absolutely did) and so they could not do anything. Back I went to Stripe to tell them this and their response was to continue washing their hands of the problem and said it was 'challenging times"!! Well guess what Stripe, your company is in fact the challenge!! I will never deal with you again and will posting reviews of my shocking experience of your product wherever I can.
4 people found this review helpful.

Response from Stripe

Hi Priscilla—we're very sorry to hear you've experienced fraud. While we have strict verification processes for merchants using our platform, we understand how frustrating and concerning unauthorized charges can be. Since this appears to be a fraudulent transaction, we encourage you to file a formal dispute with your bank, as they can initiate a chargeback process to recover your funds. You can also use our charge lookup tool at https://support.stripe.com/questions/unknown-charge-from-stripe to gather more information about the transaction.
Although Xero reviews each app in the Xero App Store, we can’t give any guarantees. It’s up to you to assess the performance, quality and suitability of any app before going ahead.