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Lightspeed Retail POS (X-Series)

Reviews & ratings
4.0 out of 5 stars
123 Reviews
5 star(67%)
4 star(6%)
3 star(5%)
2 star(8%)
1 star(15%)
Suzanne Young
1 out of 5 stars

Poor performance

The way Vend posts its transactions to Xero makes it very difficult to reconcile the bank account, which is time consuming. We have also integrated Vend to our Shopify website, credit balances from Shopify don't post to Vend therefore each transaction needs to be done manually. Vend blames Shopify and Shopify blame Vend. Unable in Vend to post earlier dates relating to inventory transactions as everything is real time so then you need to amend transactions in Xero to the correct date. Personally after the experience I have had with Vend support and the issues with integration I would not recommend this product to anyone.
Mark Presling
2 out of 5 stars

Technically good, poor reconciliation

The integration works well technically. But a register closure at the end of the day is posted as an invoice that is marked as paid (with payments coded to each account you configure for that payment type). But when it comes time to reconcile the bank feed for merchant settlement payments and cash deposits you can't match them in Xero. You have to go and remove all the payments from the register closure invoice first. Working out what bank feed items map to what portions of the single invoice, and code them correctly, is a nightmare.
4 people found this review helpful.
Stephen Eyre
1 out of 5 stars

Avoid VEND

Product Good, but after care/support absolutely shocking, quick to take your money, but after that I wish you the very best of luck...
3 people found this review helpful.
Shaun McAtamney
1 out of 5 stars
Just wondering what all the fuss is about really. If everyone thinks Vend is so good for Xero, would you mind explaining what to do when my client needs help (for example) getting the closing transaction to always match the bank feed? I've been talking to Vend support. They said they have great phone support I can access, but they won't advise on things like account synchronisation between Vend and Xero (apparently an accountant must do that on their own). They also won't send anyone to your door. I quizzed them on this and at first they said they had partners who could help. So I pushed them further on that until they conceded that they could only offer phone support. What happened to the good old days when people actually cared about company reputation?
3 people found this review helpful.
Maggi Smith
4 out of 5 stars
A client has just started using Vend. Finding integration to Xero good except for credit card payments. Vend sends through total credit card payments as one line item, but there are 2 deposits to the bank account, one for everything except Amex and one for the rest. Only way to reconcile in Xero is to click into the invoice, then click the payment link, and then select Options > Remove & Redo.Then, next to the statement line, please click on Find & Match, then select the relevant invoice, and then click Split to reconcile the part payment. As this happens most days, the bank reconciliation is hardly what I would call automatic. I appreciate that Vend write the integration but Xero do promote the app. Does anyone else have experience with this
One person found this review helpful.
Bronwen Pretorius
5 out of 5 stars
I came across Vend/Xero by accident. We had to upgrade our POS system and needed a compatible accounting system. Vend and Xero are so easy to use we pretty much self taught ourselves once we got the initial setup. We love how Vend is so versatile and you can move from one screen to the next without starting at the beginning. Xero is such a time saver with its reconciliation automation.
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