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Lightspeed Retail POS (X-Series)

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Reviews by verified Xero users.
4.0 out of 5 stars
125 Reviews

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Liz Hunt
Posted 26 Mar 2024
1 out of 5 stars

Run a mile

Shocking experience. Very difficult to reconcile. Was promised in writing that fees would be charged monthly in an invoice, all lies to get us to sign the contract. Reports are not accurate, they vary from report to report with the same information. Moving to lightspeed has only cost me more time and frustration
One person found this review helpful.
Pierre Schoeman
Posted 22 Jun 2023
1 out of 5 stars

Stock Price Not Updating

Vend has a function to receive stock and to set a mark-up for a Vendor. However this functions does not update your current stock pricing or your selling price. They have a Inventory report with a Average pricing. But your average stock price and your current inventory and selling price is not connected. As such you can receive stock in Vend, but it does not update any pricing and you can sell the stock at a loss. Causing your business to fail. Vend would like you to update the pricing manually by importing a stock list.
2 people found this review helpful.
Suzanne Young
Posted 15 May 2023
1 out of 5 stars

Poor performance

The way Vend posts its transactions to Xero makes it very difficult to reconcile the bank account, which is time consuming. We have also integrated Vend to our Shopify website, credit balances from Shopify don't post to Vend therefore each transaction needs to be done manually. Vend blames Shopify and Shopify blame Vend. Unable in Vend to post earlier dates relating to inventory transactions as everything is real time so then you need to amend transactions in Xero to the correct date. Personally after the experience I have had with Vend support and the issues with integration I would not recommend this product to anyone.
One person found this review helpful.
Mark Presling
Posted 7 Mar 2023
2 out of 5 stars

Technically good, poor reconciliation

The integration works well technically. But a register closure at the end of the day is posted as an invoice that is marked as paid (with payments coded to each account you configure for that payment type). But when it comes time to reconcile the bank feed for merchant settlement payments and cash deposits you can't match them in Xero. You have to go and remove all the payments from the register closure invoice first. Working out what bank feed items map to what portions of the single invoice, and code them correctly, is a nightmare.
7 people found this review helpful.
Stephen Eyre
Posted 5 Jul 2021
1 out of 5 stars

Avoid VEND

Product Good, but after care/support absolutely shocking, quick to take your money, but after that I wish you the very best of luck...
5 people found this review helpful.
Shaun McAtamney
Posted 2 Oct 2019
1 out of 5 stars
Just wondering what all the fuss is about really. If everyone thinks Vend is so good for Xero, would you mind explaining what to do when my client needs help (for example) getting the closing transaction to always match the bank feed? I've been talking to Vend support. They said they have great phone support I can access, but they won't advise on things like account synchronisation between Vend and Xero (apparently an accountant must do that on their own). They also won't send anyone to your door. I quizzed them on this and at first they said they had partners who could help. So I pushed them further on that until they conceded that they could only offer phone support. What happened to the good old days when people actually cared about company reputation?
4 people found this review helpful.
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