GoCardless
162 Reviews
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ADArgyl Dickson
Posted 18 Apr 2024
Be careful with this company....
I have been in business for over 20 years. I have excellent credit and great partnerships with other financial companies. Go Cardless tied up a huge almost $30,000 payment for over 2 weeks and ultimately cancelled my account with no explanation. I am warning you to be wary of this company. I have never experienced anything like this in my carrier. There are other companies out there, save yourself a potential headache and go with a different provider.
Response from GoCardless
Thank you for your review, sorry to hear about your experience. We are required to complete a number of different verification checks on merchant accounts as a condition of being an FCA regulated Authorised Payment Institution. As a result, ultimately, a merchant's ability to use GoCardless as a payment processor depends on the successful completion of these checks. We'll reach out to you on your request.
SK
Stewart KEARNEY
Posted 11 Apr 2024
Limited to no support
Dear Go Cardless - and I presume this is an automated AI response
To give context _ I had a problem with my stripe payments
I jumped on to the Stripe site, logged in and asked for help
within 3 minutes!!!! I had received a call back phone call, had an amazing person who helped me through the issues - RESOLVED!
And now I am back in business
Gocardless by comparison is just a bunch of idiotic emails which look like an AI bot
GoCardless is a waste of time
I am not proceeding with setting up Go cardless
Response from GoCardless
Thank you for your review, sorry to hear about your experience. We are required to complete a number of different verification checks on merchant accounts as a condition of being an FCA-regulated Authorised Payment Institution and keep an audit trail. As a result, ultimately, a merchant's ability to use GoCardless as a payment processor depends on successfully completing these checks. Please reach out to help@gocardless.com to assist you with your query.
AH
Anna-Maria Harrington
Posted 5 Feb 2024
Works well with Xero Invoicing
Gocardless has made collecting payments from very straightforward when done in conjunction with Xero invoices.
Response from GoCardless
Thank you for your kind words. We're glad to be able to help take the pain out of getting paid!
MW
mike whitburn
Posted 5 Jan 2024
Great System
It is just easy to use, simple to get customers to sign up and brilliant for planning cashflow
Response from GoCardless
Thank you for the lovely feedback.
MA
Matthew Allen
Posted 28 Dec 2023
They charge processing fees for failed transactions
It has been ok on the most part. The biggest problem is that they charge processing fees for failed transactions. I believe when a client has not entered there details correctly or it doesnt go through for whatever reason, then the business should not be punished for this.
One person found this review helpful.
Response from GoCardless
Thank you for the review, your feedback is so important to us! We are sorry to hear that you are not happy about the submission fee.
I would like to give a little bit more information about why we have changed to a submission model. We work with various banks as part of our payment processing system. Every payment request is sent through these banks, and GoCardless incurs a certain fee for each transaction, even if it fails. Initially, we did not charge for such failed payments as our focus was on collecting fees only after a successful transaction. We have now decided to take a different approach.
Please reach out to help@gocardless.com for more information. Apologies for the inconvenience this situation has caused.
PF
Paul Fifield
Posted 4 Dec 2023
Makes life VERY easy
I used it for my coaching practise and have all my clients on monthly retainers using GoCardless. I NEVER have to chase money and the set up support was great....love it!
Response from GoCardless
Thank you for your feedback. Glad to hear that our service was wonderful.
Although Xero reviews each app in the Xero App Store, we can’t give any guarantees. It’s up to you to assess the performance, quality and suitability of any app before going ahead.