Hi Tom, Out of interest how much are the subscription costs for iCompleat? I can't find any published prices on their website.
We have been using iCompleat for a while now and overall it has the makings of a good quality app to use with Xero. There are good points about iCompleat but also areas for improvement, I will expand on these below: Pros: - The ability to set approval workflows - Ideal for companies where different departments are accountable for spending, or if management want to influence spending patterns. Allows people in the approval chain to leave comments which can be useful. - Customer service/support setup is efficient and extensive. If you encounter an issue the team are very helpful and the iClic platform is excellent - You can configure the layout of how invoices are displayed/pulled through - If a duplicate is uploaded, the software effectively informs you that the invoice is not unique. Areas for improvement: - Information pulled through incorrectly - e.g. a wrong currency, wrong date format. If this happens it can be difficult/inconvenient to amend. You can’t alter the due date or currency of an invoice directly in the invoice itself as examples and this inflexibility is my biggest frustration with this app. If these issues got addressed, it would really take the app to the next level. - Due Date - 1 standard due date per supplier is set when the first invoice is analysed, this is then set in stone for every invoice. If not all invoices from a supplier have the same terms, you are locked in and can't change it without having to mess about with the organisation default or alter the actual date of the invoice which can be time consuming and cause inaccuracies. If the software doesn’t pick up the due date for whatever reason it locks you in to an organisation wide default due date, which again can cause problems. - For invoices which are multiple pages long and have different components to them the software can struggle. Especially if the invoice has VAT able and non VATable elements. Rather than extracting the total VAT it pulls it as either 20% for the whole thing or nothing at all. Whilst you can add additional line items for this, the risk is there to inadvertently claim additional VAT back etc. - There appears to be some teething problems with new suppliers. Sometimes it won’t let you connect to a supplier and follow on through to the approval process. Conclusion: To conclude, the app has real potential if it can iron out a few creases and respond to the feedback provided by customers in these reviews. Excited to see how it develops. 6.5/10