Besides the the OCR is terrible. It you need to close accounting periods it totally breaks the sync.

Generally good for paying bills but... 1. Doesn't sync FILES, files are only in Bill, they never sync to Xero. 2. Doesn't have a true Xero bank feed. No way to match feed transactions. They are all just dumped as Unreconciled in the Xero Bill bank ledger. 3. If you mainly use Bill for PAYING vendors BUT sometimes GET PAID by clients, the AR is always WAAAY off and does not do a true sync. Clearing an INVOICE in XERO DOES NOT clear it in Bill, so it is useless. Oh yeah, renaming Bill.com to Bill???? Whose very bad idea was it to rename the company to be completely awkward to use in written and spoken language?

It seems very close. But you can't modify the initial email template sent to customers - you can only modify the template that is sent later as a reminder. I could almost maybe go with their default template, but the language implies that the customer needs to log in to pay. That's not the case - there is no "login". The payment window is actually very clean and requires not login. So then I add my logo to my company profile and it's pixelated and distorted on the email to customers as well as the payment screen. On the PDF it's fine. I figured it was something I was doing wrong, so I reached out to support and was told this is a known issue and it will be fixed in the future. Ok, can't modify the email and can't add my logo. So I go to send an invoice to a test customer and the only available reply to address is my personal name and email address. No apparent way to add a non-personal address like ar@mycompany.com. That was the last straw. One issue after another just getting the most basic user scenario set up. The way these things go stuff like this is usually just the tip of the iceberg and I'm not going to roll something out to my customers that I have to end up tearing out a month from now.

New platform falls flat. The management at Bill.com can't explain why a forced migration to a lesser platform makes sense, but having used bill.com for years I'm done. Can't trust this management team to make the right decisions in the future. Whatever their reasoning, this was the New Coke experience when Classic is classic for a reason. Basic features on the old platform are now hidden or missing. The new UI loads slower, doesn't cache as much relevant data to perform searches across the account, basically slows workflow. Absolutely not an upgrade.

Cumbersome and bug-prone. Support is very poor and blames Xero when after many hours of digging I find the issue was in Bill.com. Charged me double and I am still waiting on a refund. I tried to contact my sales rep with no response. I switched to Plooto wow what a difference seamless integration Easy to use fast and HALF the price I am so glad Bill.com is unresponsive it gave me the opportunity to fin PLOOTO yay.

Recently worked with Daniel F. on the Bill.com chat support line today. He was very informative and worked to get my issue resolved when syncing up Bill.com with my Xero Accounting software. Keep up the great work.