Stripe
245 Reviews
5 star(44%)
4 star(6%)
3 star(8%)
2 star(5%)
1 star(36%)
HKHikmet KILIC
Posted
CHARGES
it is extremly high charge , it is very convenient to use it but not that charges , I will cancel it now
Response from Stripe
Hi there—processing fees are split between Stripe and the card networks involved with a larger portion going towards those services. Our fees include access to a variety of features like fraud protection, reporting, and other tools for managing your payments. We do have a cheaper option of payment method that could help you better called Link which costs 1.2% + €0.25 per successful card charge: https://stripe.com/payments/link.
MC
Mike Carter
Posted
Second Chance
I employed the STRIPE app to give my clients another payment option. After about 8 or 9 months of using it, I found-
1) the charges were very high;
2) I had to wait about 4 days for payment which suggested that STRIPE was using my money on the short-term money market;
3) It is extremely difficult to work out a reference as to who has paid as nothing identifies with a customer name or invoice number. As most of my 300+ clients pay the same subscription fee. STRIPE's reference system is not very transparent and is ambiguous, to say the least; and
4) STRIPE is very hard to contact (as suggested by others)
However, I've decided to give STRIPE a second chance and, if anyone there is reading this, I would like an extended reply with details as to how you might resolve my issues with your company.
One person found this review helpful.
Response from Stripe
Hey Mike, we appreciate the review and your transparent feedback. We'd like to offer escalated assistance to address your questions and concerns—please email heretohelp@stripe.com and we'll follow back up with you as soon as we can.
PS
Paul Sawka
Posted
Why in this era does stripe not offer to pass to the transaction fess to the client automatically. Yes I know this can be be done manually that that does not help when you dont know weather the client is paying by credit card or by direct deposit.
4 people found this review helpful.
Response from Stripe
If you’re sending invoices through Xero to your clients, you can pass the transaction fee. The following Xero Central article describes how Stripe surcharging in Xero works and links to an article on how to set it up. https://central.xero.com/s/article/Stripe-surcharging
SH
Steve Hurst
Posted
CHARGES & VAT
I have 2 questions, 1, how do I make out an invoice without knowing how my customer is going to pay and 2 how does the VAT work out when Stripe take there non VAT charges, Thanks
2 people found this review helpful.
Response from Stripe
Hi Steve—attaching multiple payment methods to your invoice allows customers to use their preferred payment method. You can add the additional payment service by navigating to https://go.xero.com/app/payment-services and following the prompts on the page.
In addition to online payment methods, including your bank account details in your invoice template will allow customers to pay via bank transfer. You can view detailed directions on how to update an Invoice template here: https://central.xero.com/s/article/Add-edit-or-delete-custom-invoice-quote-templates.
Regarding your question about VAT by default, the expense account created to record Stripe fees does not have VAT included by default. You can update the default tax setting for the account in the Chart of accounts. Instructions on editing an account in the Chart of accounts can be viewed here: https://central.xero.com/s/article/Add-or-edit-an-account-in-your-chart-of-accounts#Editanaccount.
RS
Renee Sciascia
Posted
Excellent
I use Stripe on my webstore and first transaction took 7 days which I understood from the terms and now i receive daily payouts. The 3% merchant fee is probably the cheapest around. I think all the bad reviews are from people who either didnt read the terms or just dont know how it works. I seen a review that said they thought the fee is paid by the buyer LOL, since when do banks charge the customer for a businesses transaction fees. I mean you can charge it on by simply adding it into the prices. I find that alot of these bad reviews are ONLY because of users error. I will stick with Stripe as others cost more.
4 people found this review helpful.
Response from Stripe
Hi Renee—thank you so much for the kind words and 5 star review!
NSNicole Simon
Posted
Stealing money
I have had an invoice paid over a week ago and I am still waiting for the money. They take 2 - 7 days to get your money to you. I am canceling my account.
One person found this review helpful.
Response from Stripe
Hi Nicole! Is this your very first payout? Your first payout is typically available 7 days after you add your bank account and take your first successful payment on Stripe. This delay allows Stripe to mitigate some of the risks inherent in providing credit services.
That said, we'd be happy to take a look at your payout schedule. Feel free to reach out to us at heretohelp@stripe.com and we can help.
Although Xero reviews each app in the Xero App Store, we can’t give any guarantees. It’s up to you to assess the performance, quality and suitability of any app before going ahead.