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Stripe
Reviews & ratings
2.5
138 Reviews
5 star
(21%)
4 star
(10%)
3 star
(15%)
2 star
(6%)
1 star
(49%)
OS
Oscar Sanchez
Posted

Love em

Done over £1m turnover with stripe, highly recommend!
AM
Abby Maguire
Posted

DO not use stripe

I have been going back and forth with stripe who have put a freeze on my pay outs for weeks, with no explanation. Website is not user friendly and you will get passed around to different people, having to retell your issues over and over with noone actually helping. THE WORST.
CP
Christine Potgieter
Posted

Just stupid service and pay-out delays!

For some stupid reason they decided to hold our company pay-outs for up to two weeks. We had two accounts with them, one was payed out with in 48hrs and the second one they decided 14 days will be fare for pay outs. Not sure how any business can use them. Spoke to customer service and the bloke can't explain the reason for the double standards... Just that it's for our own best interest that they keep our money for 14 days interest free..... Yes we no longer use them... for our best interest!

Response from Stripe

We'd be happy to take a look and see if there's anything we can do—mind sending over more details to heretohelp@stripe.com?
LP
Lipaz Pachima
Posted

holding your money for ages

they have let me open an account after I supplied all requested details they asked for, then after I did the first transection with them I've received an email saying, they can't support my business and the will hold my money for 120 days!!!

Response from Stripe

Mind sending us an email via heretohelp@stripe.com so we can take a look into things?
GB
Guy Boggan
Posted

Amazing

All the reviews here are from the sort of people who leave 'reviews', they'd complain about anything. I'm only writing this to compensate because I think stripe are fantastic, I dare people here to suggest a better payment integration platform at the moment, Stripe is so easy to use, so transparent, and integrates across a tonne of platforms. The dashboard is a pleasure to manage payments in and issue receipts & refunds if necessary. Yes you have to wait up to a week to have funds deposited but if you have a SEPA bank they will arrive exactly when they say they will, and they have recently added instant payments within the UK so hopefully that will role out soon everywhere. Plus with the added ease of taking payments you'll still get your funds quicker than archaic accounting teams that finally get around to a bank transfer a month later. And this is also only really a noticeable issue at the beginning because once you start regularly invoicing you'll constantly have money being deposited just it'll be from the week before etc, cash flow will balance out. And yes they have fees but they are much lower than other platforms, I'm based in Ireland and their fee is 1.4% + €0.25 (+Vat), where as PayPal is 3.4% + €0.30 (+Vat) and that is a significant difference. The one thing I would love to be updated with this integration, is to integrate the new Stripe Climate Badge into the card payment on a Xero invoice, it doesn't show up even if you have it active in Stripe and for Stripe Invoices.
JS
Julian Saxby
Posted

If I could go zero stars i would

Zero support, they will just unauthorise your account and withhold your money, all whilst lying about a 24-48 hour turn around - I have been waiting a week now

Response from Stripe

So sorry for the trouble Julian! In reviewing your emails with our support team, it looks like you were able to resolve the issue at hand but we apologize for the poor experience.
Although Xero reviews each app in our App Marketplace, we can’t give any guarantees. It’s up to you to assess the performance, quality and suitability of any app before going ahead.