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Difficult to get service internationally
The software itself works well, but the customer service is impossible as we are trying to manage our US payroll from an international location. It is very difficult to speak to someone when there has been a problem or to get resolution on issues.
Excellent work system that allows me to have affordable costs for my clients. Throughout the ADP process, I have always been connected with Luis Bardales, he is District Manager - Accountant Channel, the best and speaks Spanish. 610-345-8009
Very expensive, it doesn't sync with our Xero and has been nothing but a problem. To bad our CPA didn't proactively come to us and suggest a change. I guess I'll have to leave that review some place else.
ADP is the most incompetent payroll service. Do not select them. I spend more time on the phone correcting their mistakes then I should. I call them nearly everyday to correct something. For example in my own personal paycheck they put 3 as my allowances instead of 1 and for 2015 I owed a significant amount. After two months, I am still working with them as they keep taking money from our checking account even though we have closed our account with them. I called into ADP to prorate a Contractors check and the Client Rep I spoke to asked me how to do that. I called to speak to a Supervisor on Friday about all the problems and I was told to call back, I called back and then he promised he called me on Monday. I never received that call and I had to call back Wed, where again I was promised he would call back in an hour. Again, I never received that call. I finally a callback was made to the wrong number so I never received and the message was relayed to me to call them back again. Who cant call back a number given to them on 5 different occasions. Please do yourself a favor unless you want to spend hours of useless time on hold waiting for a Client Rep who can't fix your problem anyways and avoid ADP at all cost. They don't even qualify for one star.
Terrible terrible terrible. Should've realized it was going to be bad when the sales person showed up in a shiny $100K car. Bad omen. Such a kloogy UI. SO many clicks and confirmations. Useless support. I quit after 1 quarter.
I completely agree with the above two posts. Horrendous customer service. As Brian said, the worst business decision to date. Notices of underpayment, non-filings, child support payments gone missing or sent to the wrong person. Looking forward to Zen Payroll in 2015