If you're even considering Lightspeed or Vend honestly just don't. There has been a bug in the software since I started using it in 2017 and they have just been unable to fix it. Choosing Lightspeed/Vend as my POS was literally the worst descision I made when taking on a new business. Payments will get lost, even though a receipt with the payment receieved was printed out, but later there is no track of this payment in Xero or in the POS. The POS has a glitch where it keeps bouncing payments to Xero, so the invoice looks like it's been paid in full even though it's only a 50% deposit has been paid. This has been ongoing for years now and the team have not been able to fix this, and more frustratingly it's not high on there priority list as it only happens to a few Lightspeed customers..

We have a rule in the practice not to take any clients that use Lightspeed. Out of respect for the long relationship and trust we have build with existing clients that use Lightspeed we continue to support them. I have no problems with LightSpeed itself, in fact before MTD when we were just posting manually once a month a summary of sales and CoS it was all good. What keeps me awake at night (literally) is the black box integration between Lightspeed and Xero called Shogo -rebranded to Lightspeed accounting. I have spent countless hours trying to figure why it posts some things, some not, some in the wrong accounts. Every year we have a huge reconciliation mop up exercise at year end for every client that uses Lightspeed and Shogo. Just now I am dealing with an issue where Lightspeed posted transactions it has somehow missed posting for the last 3 quarters resulting in a massive VAT bill for the client from late claim adjustments. Client has not changed anything in the settings, neither have we. Support - replies after a few months usually saying nothing wrong with Shogo. Only thing I am left with is to continue pleading with clients to drop LS all together.

This is not intergration.