Your add on "In Control (Next Generation Backapp)" program is helping with a rather large gap that arises from not having a way to back-up full company file and access it after the business ceased trading for read only purposes. My son is transitioning from a Sole Trader to a company structure, and I was concerned that we had no way of accessing info from Xero for the closed entity following transition. The ability to view all aspects of the company file without the need to maintain a Xero subscription for a non-trading entity is excellent and provides security in case of an audit within the 7-10 year document retention requirements. I was surprised (alarmed) at the prospect of full reliance on the provider (Xero) for back-up services and feel much more secure knowing the file can be accessed offline and independently. Works with Controlc to provide a full offline backup with independent read only viewing of all data.

Until a couple of months ago, I had been using Ledgerscope for 6 years or so for xero backups. But gradually it's ability to do things like export to onedrive just got worse and worse and the response from Ledgerscope got worse, too. No features or improvements were made. Eventually, the export just didn't work at all. I think they just aren't investing anything in it. When I searched for an alternative I saw good feedback about Control-C and saw that the company owner was happy to give a demo. So, I booked him in and just from the demo alone I could see that Control-C is light years ahead of Ledgerscope - for the same price. Ledgerscope is bare bones. It holds 30 days of backup and, if your xero data is not too big, you can export it. Control-C holds unlimited incremental backup (for the same price as Ledgerscope) and gives all these other things that I didn't expect but actually really like: * a full working parallel kind of lite version of xero that you can use if xero goes offline (like it did a while back) * I can give other staff separate user access * Nice clean intuitive interface * notification and warning emails * Campbell (the owner) is really enthusiastic about the product, keen to improve it and responsive to feedback. So far, honestly, I haven't come across anything I don't like. Everything works, too. The initial syncing process took a long time (about a week for one of the organisations) I think because of Xero's API limits - but it displayed its progress as it went.

I have been using Controlc for a few years for my Xero back-ups after they were referred to me by someone else. I had no idea what was involved or how to organize it, but Campbell was amazing in getting me all set up seamlessly. Since then, he and his team have been exceptional in keeping me up to date with improvements and giving excellent guidance if I ever needed to do anything on my end. It really has been problem free.

It's incredibly rare to encounter a company that offers such an unbelievably high level of customer service! While exporting a full account backup, I ran into an issue with transaction data being split between 2 .csv files when I needed it concentrated into a single file. I sent in a help ticket explaining the issue. To my surprise, Campbell (Founder) responded within a few minutes! He went far beyond offering work around solutions. He offered to have his team rewrite their software (overnight) to include this feature and correct the issue I was running into. Thanks again, Campbell!

Big thanks to Campbell who was very informative and explained everything thoroughly before we signed up. Looks like the only real legitimate Xero backup service to use and their interface is also extremely advanced. Gives you peace of mind that Xero will actually be backed up! Thanks again!

I had a few questions and the founder promptly responded and resolved my issues. The service allowed me to easily back up everything I needed for an audit.