Manu Online Ltd
Manu Online is a great platform for any company to implement.Our company has been using Manu Online for around 5 years and would recommend it to anyone looking to manage their projects and inventory. The setup is relatively easy and using the platform is even easier. The support team is incredibly quick and efficient when responding to any problems or queries and finding solutions to any user or company specific requests. All round Manu Online is a great company with a brilliant platform and excellent support, and i would recommend it to anyone looking for a comprehensive ERP.
We have been using Manu Online since 2017 and it has greatly helped with material logistics.
After thoroughly vetting many online ERP systems we decided that Manu-Online had the offerings we were looking for in a system. It is important to note here that we were changing our accounting software at the same time. So the selection process was not contingent on what accounting software we used (We choose Xero) and can intergrate with Xero. in 2017 we began the process of migrating from our old antiquated ERP and accounting software to Manu and Xero. First order of business was to get the systems in place and run systems parallel for about 4 months while we learned the systems and figured out how to implement internal processes into the system usage. We choose to spend an additional nominal amount of money with Manu to fast track the implementation. Which was money well spent. This was all done remotely through conference calls and goto meetings, not one site visit. Because of the level of support that Manu provided we were able to go live with both systems January 1, 2018. As expected we had some hiccups but overall the transition went smoothly and with no interruptions to business operations. As if that was not enough we had two key people that were power system users for Manu and Xero leave in the early summer time. Manu and Xero have been excellent regarding training additional employees to bring them up to speed on the systems. Manu required a lot more training to bring new hired employees to a reasonable knowledge level and I have to say they were excellent. James, Anne, Helena and the rest of the Manu team are always there to respond to helpdesk tickets usually within minutes of issuing a ticket. Even late at night I will get responses to my helpdesk tickets. This to me is invaluable. The support takes this package to a whole other level. You can't beat it. They are great. It is important to note that I am in the USA and there is a 6 hour time difference between the UK and I still get responses at 6PM EST in the USA. If you put the ticket in you'll get a response. Xero Chose a great partner when they partnered with Manu. The integration between my ERP system and accounting system works seemlessly. Do I have issues once in a while. Of course. Everyone will. But the difference here is you will get timely responses to your issues from knowledgeable system users that are friendly and care about the success of your organization. What more can a company want from a Software package.
Manu Online - saved our company! We had an arson attack which took out our main server and our existing MRP and accounts provider tried to hold us to ransom. We were in the early stages of testing Manu at the time and I spoke to the MD at Manu who re-arranged his holiday plans and was onsite first thing the Monday after. We initially set up using sage but transitioned to Xero at the first opportunity. We haven't looked back, the company has gone from strength to strength and our finance company ABN ABRO regularly audit with no issues and we have just this week be recommended for registration for the ISO 9001:2015 quality standard. These two systems work seamlessly together and are very powerful, giving you access to quick, comprehensive information which allows you and your team to guide the business.
The system looks good but I am having a nightmare trying to buy it, so quite concerned about the level of support we may get in the future. no-one seems able to complete a sale and have to speak to the owner in Finland. How many UK users are there? OK I need to update this post because in all fairness they have been great in responding. Apparently you get an invoice when your free trial is up and they fixed a glitch on our account instantly. So far, so good
Have implemented manuonline for a new client who is assembling products. Manuonline is a fairly comprehensive system. Unless you have a lot of experience working with all the functionality of ERP systems, it is best to pay for some on-site implementation and training. The most valuable thing is that support has been prompt, courteous and candid.