Fathom
445 Reviews
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KS
Karan Shah
Posted 6 Jan 2025
Clever tool to use and a very helpful support team!!
RH
Rob Hampson
Posted 6 Jan 2025
Amazing Response Times
I've been using Fathom with 2 clients over the last few months and the customer service is fantastic. Response times are best in class (always within 15 minutes, most often a few minutes). They are solved every query and even recorded bespoke videos on how to do more complex tasks like SAAS subscriptions and deferred revenue. I'm very impressed.
MA
Mark Allcock
Posted 23 Dec 2024
Amazingly Responsive Service from Fathom HQ
Your support responsiveness is one of the things I like most about Fathom HQ. Many providers I have worked with are a bit of a nightmare when it comes to getting help. So whomever at Fathom HQ decided to be "customer first" - I would like to congratulate them !
WS
Whitney Sim
Posted 17 Dec 2024
Great customer services.
ST
Samantha Taylor
Posted 2 Dec 2024
Excellent customer support
The online help was great, I was assisted step by step. As soon as I posted my query I was assisted immediately. Thank you
JL
John Lembo
Posted 7 Nov 2024
Great customer support!
Online help was great for teaching me how to add drivers and formula-based cost accounts. Fathom is a great add-on for Xero as well.
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