Good, but slow to improvements
I have been using RepairShopr for a few months now. They have a lot of really useful features, like up-selling pop-ups on estimates and invoices and a built in calendar with great customer reminders. However, I am disappointed in a few features that would be easy to make better and their reluctancy to update these. For instance their purchase order process 💩 It could be so good and surpass everyone else in the industry with little work (I've tested them all) but they have had it on the que to do since 2015. Their product updates are about every 2 weeks but they are VERY minimal. Like changing a format of a template that I could have done myself. I know they get suggestions all the time (I know I send them a ton) but nothing ever happens and if it does its years in the making.
We moved from a competitor that claimed to integrate into Xero to RepairShopr. The integration was seamless. We were able to move all our clients into RepairShopr in a few minutes. The invoice generated in RS is automatically created in Xero which makes bank reconciliation a breeze. The reconciled invoice is marked as paid in RS as well. It all just works. We tried this as a test first and it worked so well that it was a big point when we deciding to move to RS for good.
I have been using Repair Shopr and Xero for over a year now and yes there are a few quirks but they are being addressed at every request. Overall i give it 85%-90% usefulness and would highly recommend it to others. It does take some setup and monitoring but so does anything this powerful. There are a l lot of things to cover and link to so 100% would be difficult but not out of the question. It takes time to setup and sync and as long as you are aware of the limitations it works really well. If you use each software package for it's strengths you'll be very happy.
We purchased a Computer Repair & Sales shop a month ago which was running an out of date quickbooks and an Access database. We are so happy we settled on Repairshopr with Xero, all we had to do was export the existing users and we could start creating tickets and making sales. We have five staff and everyone has picked it up with out any real training. We are using almost all the modules already, we just need to figure out how to use the cash register function.
I've been using the RepairShopr/Xero integration since I started with RepairShopr in December 2014. As a general rule, I find it very useful and reliable. There are a few oddities such as not handling split payments (one payment applied to two invoices) but with my business I rarely see that and it is easily handled. Years ago I was using Quickbooks Pro and a different ticketing system, and then we changed to Xero first. Still getting tired of double entry, the integration between RepairShopr and Xero was one piece that was attractive. Over the last year+ that I have been using this, new features have been added, and the integration keeps getting better. In my shop, by 21 year old son does most of the work on parts and in-shop repair, while my 24 year old son does the house calls. Both create invoices in RepairShopr and enter payments, and the automated integration means that I can focus mostly on the accounting end of things in Xero. It has eliminated the majority of double entry. Overall, a very valuable integration!
We have used RepairShopr for 8 months and absolutely love it. We used connectwise prior for 5 years (with a homemade xero link) and have not looked back. We've got 5 staff and do everything from "classic" IT to managed and sales. But no retail as such. The way we're using it is to leave accounting to Xero and all ticketing to RS, which is their respective mainstay. I.e. we push all the ticket invoices to xero (and re-sync them if there are changes) but don't necessarily rely on RS in relation to reconciliation. Let's face it, with credit notes, split payments, etc, etc it's impossible to recon back 100%. Which is why you have an accounting system. The development team appears to have worked a lot since we joined last September with new features popping up pretty much every week. Coming from connectwise, training effort and setup was NIL in comparison! The system is easy to use and get used to. One thing is that it looks like the development of features is faster than the updates to the self-help support system. But support is fast to respond, so that 's a minor issue.