I'm a chartered accountant, and I've set up and used integrations between WooCommerce and Xero historically without issue, so I thought I'd give this a go. I just set this up between my Shopify store and Xero. It's a multi-currency Shopify store, with duties, different tax rates, Shopify Payments, Paypal payments, some historic recurring Stripe payments, and an integration to eBay. The set-up wasn't particularly clear. I can figure out how to link payout bank accounts for Shopify Payments. I can't seem to link PayPal payouts to any PayPal account. I've no idea how ebay sales are considered. I asked it to sync back 2 days, it synced about 4 orders, instead of about 70. I've goine on to schedule a call, and I can't get one until a week away, and even then, in the middle of the night. What's the point? There was nothing wrong with the manual process I had going on. It frustrates me that Xero keeps issuing ridiculous AI features that don't work, are of no use, keeps putting our bill up, and then when something appears that may actually be useful, like this Shopify sync, it's as clear as mud and you can't get easy support. I'm beginning to wonder why we are even with Xero still.

Runs quietly in the background and gets it right. Good stuff.

The Shopify by Xero app has worked well for us. We had a few questions about our Afterpay setup and the Ria Cases from the support team was really helpful in getting everything sorted. The setup was easy and we're happy with how it's working.

As a small business owner, I wanted an integration that would automate our accounting without creating extra work. This app has exceeded our expectations. The data syncing is accurate, the setup was straightforward, and our Xero records stay organised with very little manual intervention. It’s helped us spend less time on bookkeeping so can have more time growing our business. Highly recommended for anyone using Shopify and Xero together.

This integration has made managing our Shopify transactions in Xero incredibly efficient. The automation has significantly reduced manual data entry while ensuring our sales, refunds, taxes, fees, and payouts are recorded accurately. Month-end reconciliation is now much faster, and we have greater confidence in our financial reporting. It’s a reliable solution that has become an essential part of our accounting workflow. The support team is also excellent whenever we’ve needed assistance.

Ria was incredibly helpful with the integration issue we were facing. Professional and very responsive to queries.