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Fathom

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Reviews by verified Xero users.
5.0 out of 5 stars
544 Reviews

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Anita (BLETCHLEY TURF CO LTD)
Posted 30 Jan 2026
5 out of 5 stars

Fathom - answer to creating useful reports

As Xero reports are rather basic and not particularly customiseable in a useful way, Fathom was recommended to me. It is really excellent and links to Xero. There is also a great service team who can guide how to use Fathom to get the specific reports you need eg: building forecast scenarios and then report on how actuals compare to budget / scenarios. Thanks Lem for your time today
One person found this review helpful.
GE
Graham Eyles
Posted 30 Jan 2026
5 out of 5 stars

Customer Service Excellence

I have had many opportunitis to call customer service and never got round to leaving a review. Their response is always constructive and rapid. The knowledge of their advisors is very good and they do their level best to resolve your queries and point you in the direction of lots of helpful educational content. When they can't solve your issue or the software doesn't do what you would like it to they come up with workarounds and take on board suggestions for future development of the software. Certainly adds another level of reporting ability out of our Xero accounting software.
DB
Duncan Bye
Posted 28 Jan 2026
5 out of 5 stars

Fantastic and friendly support!

The software is great and opened up lots of opportunties and reasons to speak with clients more frequently, which is great for everyone! Also, the support team are responsive, friendly and very knowledgable of the system. Top all around!!
AW
ANTHEA WEI
Posted 28 Jan 2026
5 out of 5 stars

excellent support

Fathom support is really efficient, professional and helpful. All related questions can be resolved within a few hours!
XC
Xiaoping Chai
Posted 27 Jan 2026
5 out of 5 stars

Exceptional Support

We’ve been very happy with Fathom’s support and onboarding experience. The team was responsive and made the process smooth and efficient. The product is well designed and provides clear and valuable insights.
LA
loic alliez
Posted 23 Jan 2026
5 out of 5 stars

Great UI, Reliable Outputs, Solid Support

Fathom has been a key part of our Xero reporting stack for around eight years, and it remains a sleek, intuitive tool for building clear, polished management reports and forecasts. The combination of powerful features (three-way cash flow, consolidations), an elegant interface, and very responsive, competent customer support makes it an easy recommendation for any finance team
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