Dear Cin7. Nick - Father Rabbit Limited Can you please help us? We are having a syncing issue with Shopify. It has been over two weeks and we are selling items we do not have and are also unable to sell new products. After possibly 8 emails and 14++ phone calls, we are no closer to solving the problem, or even understanding the problem, even though we have been told multiple times the problem has been fixed. We have called or emailed every day this week but the last reply we have had was 5 days ago We are upsetting our customers, creating more work for our staff and unable to sell new products online. As a business that has used Cin7 for 6 years, I wish I didn't have to air my dirty laundry here.

Cin7 is great when it works, however there is never a period of time when it doesn't have an issue! Takes months to resolve any issues. I would honestly say, take your time and look at other systems prior to signing up. Cin7 has a great onboarding team , however once your live there is zero support, and that is when you need the service to be great as your data is live!

Cin7 was a great team to work with in customizing the tool to fit our workflow, which connects a Shopify e-commerce platform, Salesforce, and Xero. It is allowing us to scale with a lean team, and to manage operations much more efficiently with less chance for error since we have removed much of the manual parts of our process. I would definitely recommend it!