It Was Amazing
Mecahnic Desk started out awesome and did everything we wanted. Sadly in later times its not syncing accurately to Xero and changing figures and duplicating clients to the point where im spending hours each week merging them. Support is pretty unhelpful and just state its something im doing.
Response from MechanicDesk
Hi Damien, I have looked into this for you, as explained by our support team (ticket 76093). When you create a new job/booking/quote, please make sure you select the existing customer from the search result list on the right-hand side (you can check their full details there). If not the system assumes it is a new customer. If you need more clarification, please contact our support team.
One Extremely Happy Workshop ! We swopped over to Mechanics Desk in Dec 2019 at very short notice ( had a dummy spit ), after being with Workshop Software for 5 years. In this time we frequently had difficulties with Workshop Software and got the bum steer every time from support. They even challenged the validity of our problems, data doubling up, missing items on invoices, xero intergration etc. The difference between MD and WS is light years apart ! The support from everyone at MD is awesome and the way in which they customise the platform to our requirements is outstanding. Our technicians have picked up the navigation of MD seamlessly, not too bad for old dinosaurs. We wish we had changed over earlier and not kept our loyalty with WS who would not listen or act on any of our challenges. We have exciting times ahead being supported by MD, an outstanding software platform which will only go from strength to strength. We cannot speak highly enough about their professionalism. Well done Mechanics Desk !!! Pete and the boys. Mid City Mechanical Repairs - Dubbo
Mechanics desk, awesome, not only a good job system, but tracking, orders, integration with xero is just fantastic, and support is blooming awesome
Struggling to understand the COGS in Xero. It incorporates purchases that dont relate to sales for the period. Therefore trying to work out total parts sales selling margin is nearly impossible. Any ideas.?
Response from MechanicDesk
@Michael Sawtell: the purchase report show all the purchases for the period (not neccessary have been sold) so it is not related to the sales. The same with the sales report, it reports on items sold in that period. If you need COGS please refer to the invoice report. Better yet contact our support directly email@example.com and we'll get in touch and answer any question you might have via TeamViewer
We have just migrated 7 clients to Mechanic Desk over the past 5 weeks, who were using Spanner Planner (now closed down). I want to thank the team at Mechanic Desk for their exceptional support which without their help would not have been able to achieve this massive task. Couple of requests from one client was specifically customised to suit their needs and joy for client, within hours of passing on request to developer, job completed with wow factor.
We began using MechanicDesk 13 months ago after using Workshop Software for 6 months. We were experiencing a number of shortfalls with Workshop Software, primarily their support, so we went looking for an alternative application that also integrated with Xero. We haven’t looked back. Their customer service and support is second-to-none ... Vinh is extremely prompt with answering and providing solutions to any queries we may have. The features MD offer suit our business needs and we love the way new features are regularly being introduced and existing features continue to be tweaked. MD integrates with Xero seamlessly and vice versa. We highly recommend this app for any automotive workshop. JENSEN AUTOMOTIVE SERVICE & REPAIR WILLETTON, WESTERN AUSTRALIA