Looking for a back-up/restore solution. Already have reservations about restores that actually involve a hell of a lot of work/missing info etc. It's late on Sunday evening. Search Xero backup. Rewind website first - looks promising, hand over e-mail address, to discover they want me to call them to let them know what we want form a Xero back-up service. They don't actually have one yet!! Backupmybooks website - the experience was another give us your name & e-mail address first & then we'll hand you over to a chatbot, with no hope of an answer, yet alone conversation. But we will bombard you with e-mails. Another deadend & addition to my blocked senders list in Outlook. Control-C - BINGO! Chatted with Campbell within a minute or two, (definitely a real person!), & read the refreshingly honest view that Xero data could not readily be backed-up (I miss the Sage days!) yet alone restored, so be very skeptical about claims that say you can. Agreed - I already am having fallen foul of this in the past. I appreciate honesty instead of over selling. I also appreciate software providers that talk to me like an adult, and not like a child. So, I am now starting the trial, and looking forward to having all those docs & transactions that we are putting into Xero's hands backed up effortlessly, as well as data & changes info, and.......the more I read, the more keen I am. Far more functionality beyond back-ups than I could have imagined, and lots of 5 star ratings in Xero & elsewhere online. Thanks Campbell & Control-C

We've used Control-C to backup our Xero data for a long time now. Fortunately we've never lost any Xero data, but its re-assuring to know you have something to fall back on if the worst were to happen. When we have needed support the team at Control-C have always been very good to work with in my experience. Definitely a crew that care about their product and customers. Recommended.

Xero only provides a limited API, so no backup solution is complete but in a disaster I wanted to have data I could sort and tidy to have something rather than nothing. Control-C came highly recommended by Xero users. Control-C provides the best I could find in terms of feature set. Their control panel allows me to download attached files (evidence attached to bills so that I can recover suppliers invoices) and XML data of all transactions which appears to go to line level. There were a few teething issues, but Campbell, Emil and his team have worked continually to get things up and running. My teething issues were as a result of API limits set by Xero, but Control-C have persisted and now the initial bulk of data has exported differential backups each night should remain within the API limits. Their control panel also has a side benefit beyond backups as it shows what changed day to day. Especially useful if a remote accountant makes changes and you then cannot identify what they changed, the backup gives you a clear view of what others have changed and messed up.

Great must have product

Loving ControlC. IMHO Very, very, good. It just works. Killer feature for me is that it backs up all attached files in Xero as well as the data. Can then download to my PC in a zip file if I need to. Set it and forget it and have your backups on ControlC's cloud servers or download them locally if you so desire. Staff are responsive and helpful and the price is very reasonable. One less nagging doubt about backups.

Control-C is super easy to use. Support responds to emails very quickly. Highly recommend.