Poor one-way integration
Shockingly bad Xero integration, one-way but not even one-way as mid-term invoices are not replicated in Xero until the end of the billing period. If I could give zero stars I could. After a year of paying $299 a month I was told that I might be eligible for an upgraded Xero integration if I doubled my subscription, avoid this awful company at all costs
In the UK we are having problems with the integration between Chargify and Xero that result in incorrect phone numbers, addresses, VAT categorisation etc. Sales to other European Union countries that we have to report separately are not being correctly identified. Chargify uses SIC codes to store addresses and does not re-configure these when "integrating" with Xero - thus Ealing, United Kingdom becomes EAL, GB. It should be noted that Great Britain (GB) excludes Northern Ireland which is part of the United KIngdom (UK). Chargify collects phone numbers with spaces as part of it's verification process - but when transferred to Xero the spaces are being ignored with the first number being input into Country Code, second number into Area Code and all remaining numbers into the third "Number" box! Additionally the fact that customer in Chargify equates to the credit card holder's name and the registered address for the card - whereas Contact in Xero needs a business address and a business name leads to difficulties in reconciliations between the 2 systems.
We are using Chargify for subscription management. The whole process is great, including integration with Xero, except of the issue of NO GST invoices for tax exempt customers offshore. Xero is not handling these correctly, rather it is creating a rounding error equivalent to what would be 15% GST and then deducting 15% GST from the invoice amount (which was already net of GST). We have to reverse each and every one of these system generated payment transactions, then edit the invoice, and then apply the actual payment (from the bank statement) against the invoice, as the system generated payment disappears when "undone".
I am using chargify and xero to create invoices from the Chargify landing page that automatically generate in Xero once payment is processed. The process is seamless and great. The only thing I would like to know is if it is possible to have Xero automatically send an email of the invoice that is generated (stating a $0 balance) to the clients email contact? Thanks