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Stripe

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Reviews by verified Xero users.
2.9 out of 5 stars
281 Reviews

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AG
Alex Griggs
Posted 10 Apr 2024
1 out of 5 stars

ONLY USE WITH NEW ACCOUNTS

I have used Stripe for years as a developer and for ecom. I tried to set up a currently active account and it DOES NOT WORK. It created a new account on Stripe instead of connecting to an existing one. DO NOT USE THIS. very confusing... Do use Stripe directly, they are great for online payments.
AC
Adam Coupland
Posted 5 Apr 2024
1 out of 5 stars

Questionable practises

I have had several problems with stripe and I am now removing it as a payment option. Without my knowledge they were taking a ‘climate offset fee’ - with no prior agreement or any description of where the money is actually going to. After receiving a big payment they they asked for pictures of my bank statements and they wanted to be given reasons for payments. Then finally, they started splitting up payments in all sorts of weird ways which made it very hard to reconcile and keep track of things.
JM
Jamie McElravy
Posted 28 Mar 2024
1 out of 5 stars

worste support ever

I would give this zero stars if they had it. I had someone pay via stripe 3 months ago and I still do not have my money. They said I had to login to the dashboard and answer the questions or send a picture of my id with a hand written date at the top of the page. I did both and still didn't get my money. I finally thought I had everything cleared up and the dashboard said my money would be in my account the next day. I checked the next day and it was asking more questions. I answer those questions and it said it will take a week to review information that I've sent 3 times already. The fact that Xero decided to team up with Stripe is very disappointing.
4 people found this review helpful.
RG
Rob Groocock
Posted 22 Mar 2024
1 out of 5 stars

'Upgrade' is an absolute mess!! AVOID!

Like other users leaving reviews here, we only recently found out that Xero/Stripe recently 'upgraded' their integration and you can no longer connect your existing stripe account, despite the step by step process leading you to think you're connecting your existing account. What it actually does is create a new account with stripe for the same business. It just copies over the business details (not transactions or any other API keys etc). You're therefore left with 2 stripe accounts. One for handling Xero payments, the other for everything else. You also start again with regards to payout terms and transaction history. So if you're running multiple businesses, expect it to get even messier!! If I'd known this before connecting the account, I wouldn't have bothered. Genuinely now contemplating moving away from the platform all together.
4 people found this review helpful.
CH
Cameron Hacault
Posted 19 Mar 2024
1 out of 5 stars

Would leave minus 100 stars if I could

Xero 'upgraded' recently, and force-created a new Stripe account for our company. Stripe seemed to not know who our company was (despite our 4 year old Stripe account that processes $10k monthly) and treated us like a homeless person. I only learned of this problem after the first transaction. I learned that "payout funds" was not an option. After jumping through all their hoops to 'prove' we're a real company we still didn't satisfy their needs. We had to refund the customer and ask for eTransfer. Then Stripe informed us they made a mistake and our account is actually "good to go". So, on the 2nd invoice we ran into the same issue only to have Stripe say "oops, no. We're not good to go. Can you please prove you're a legit company?" Had to refund the 2nd customer and request payment by eTransfer. Now we're using PayPal and absolutely CANNOT wait to not have any connection to Stripe. Running a small business is hard enough. Not getting our own money is a nightmare.
7 people found this review helpful.
IC
Iain Clarke
Posted 5 Mar 2024
1 out of 5 stars

Poor integration and a nightmare to reconcile

This app has proven to be a nightmare for us. We're having to unpick the mess that was created by Stripe due to its poor integration and payments only showing Stripe and a random number and not the customer's name. Multiple payments on the same day make it even more difficult to track payments to the point we've not deleted the payment link from our job software and are actively looking for an alternative provider. Perhaps good if you're very tech-savvy but for the majority of small traders, this is a clunky integration and not at all intuitive.
4 people found this review helpful.

Response from Stripe

Hi Iain—we’re sorry to hear this has been your experience with Stripe so far. Please write to us at heretohelp@stripe.com with ‘Trustpilot’ in the subject line. We’ll be more than happy to look into this for you and see how we can help.
Although Xero reviews each app in the Xero App Store, we can’t give any guarantees. It’s up to you to assess the performance, quality and suitability of any app before going ahead.