WorkflowMax by BlueRock
99 Reviews
Sort and filter
Rating
Sort
Most recent reviews
LM
Loretta Murphy
Posted 29 Jan 2025
Getting There!
I was very skeptical that this program would ever be workable for our business after migration. It was a disaster to start and really hard to run our business. But the team have worked hard and it has improved every week. I find it functional with some new features (hopefully more to come) and the help desk team is now responsive and quick to answer. I'm really happy with how far it's come in 6 months and looking forward to further improvements. I'm confident that they will deliver a fabulous solution.
2 people found this review helpful.
LC
Louise Chapman
Posted 24 Jan 2025
Almost destroyed our business
The platform wasn’t sending our client invoices despite showing it had. No emails to advise of the issue, just some stupid small banner on the site (which is always there so I take little notice of it). We had $100k of invoices not paid because of their error and on contacting them to request a refund to compensate for the extra overdraft interest and time incurred to have to manually follow every client up, they really couldn’t have cared less and refused our request for a refund. Disgraceful platform, you expect the critical basics like this to work.
One person found this review helpful.
Response from WorkflowMax by BlueRock
Hi Lousie, We're really sorry to hear about your experience and understand how frustrating this must have been for your business. We did share updates through an alert banner with steps to check for any issues, but we regret that this wasn’t enough in your case. While our system sends out 100% of emails, sometimes they get blocked or filtered on the recipient’s end, which is unfortunately a little more out of our control. That said, we’re actively working with Microsoft and Google to improve email delivery and reduce the chances of messages landing in spam.
We appreciate you bringing this to our attention, and our team will be reaching out to you personally to discuss this further and make sure we address all your concerns.
BH
ben hobill
Posted 7 Jan 2025
Just Not Good Enough
Lots of 5* reviews on here that don't look legit to me. Software is buggy, slow and in some ways 1998 quality.
I'm a builder & I've been using WFM for 5 years, the improvements made with the changeover to WFM2 are minor and make little difference for me, but the amount of simple features that have disappeared make a big difference.
Eg. I have about 300 PO's for a particular job, WFM2 lists them in a completely random order and there's no way to filter them, so if I need to find a particular PO I have to scroll through 300 lines to find it. If you think that's acceptable for 2025 software then jump on in, otherwise AVOID!
2 people found this review helpful.
Response from WorkflowMax by BlueRock
Hi Ben, appreciate you taking the time to share your thoughts, there's no smoke and mirrors here, all reviews are 100% real. We totally get that change can be frustrating, and we’re not here to sugarcoat it - WorkflowMax by BlueRock is a brand-new product, and while we’ve almost hit feature parity, we know there’s more to do and we're not stopping.
Good news - the filtering issue you mentioned is fixed. No more scrolling through a sea of POs. And in this year in 2025, we’re going full throttle on improvements that we hope will actually move the needle for you. We’d love to hear more about what’s not working for you, someone in our leadership team will be in touch to chat.
JP
Jena Peskett
Posted 13 Dec 2024
Personalised Content
Alex is always a great help whenever I've needed assistance. Always so happy to take the time to explain things thoroughly or to make a video specifically for you, guiding you through a process. It makes such a difference having a person to reach out to rather than a bot. I'm a huge fan.
2 people found this review helpful.
Response from WorkflowMax by BlueRock
Hi Jena, thanks for your kind words! We’re so glad Alex has been able to provide the support you need - personal, helpful, and bot-free! We’ll be sure to pass this on. Appreciate you being a fan!
NF
Nikky Forrest
Posted 6 Dec 2024
API support for Workflowmax
Got support within an hour from the time I made the request. Matt was professional friendly and helpful.
2 people found this review helpful.
Response from WorkflowMax by BlueRock
Hi Nikky - thanks for the great feedback! We're glad Matt could assist you so quickly and professionally. We'll be sure to pass along your kind words!
NENicole Elvy
Posted 28 Nov 2024
Going from strength to strength
As long time implementation partners of WorkflowMax by Xero we have helped many of our clients migrate to WorkflowMax by Blue Rock.
After a bumpy start, our clients are now seeing the benefits of the new platform. They are enjoying the new interface, the ability to be able customise the product to suit their business, constant new features, tweaks to the system and the commitment to continue to deliver updates. WFM is a competitive priced job management system that has visibility and insights on client/job/staff performance with a seamless integration to Xero.
It's hard to beat. We are looking forward to what is to come.
3 people found this review helpful.
Response from WorkflowMax by BlueRock
Hi Nicole, we really appreciate your support and partnership! It’s great to hear that your clients are now seeing the benefits of the new platform. We're committed to continuous improvements and can't wait to bring even more value this year. Thanks for being on this journey with us.
Although Xero reviews each app in the Xero App Store, we can’t give any guarantees. It’s up to you to assess the performance, quality and suitability of any app before going ahead.