I had a client want to pay full years fees, invoiced on 23 Dec. By 26 Dec the Ignition app showed still collecting. I asked them to cancel. No support response for a day or two. They completed the collection in that they took the money out of the client account. Now the 3 Jan and still showing as "collecting" but client paid manually as we could not wait for their initial payment Daily follow up with support to absolutely no response, this is not the first time. Great product TERRIBLE customer service, will be moving from them soon

Quickly move on & look at other options, don't waste your time with Practice Ignition. Their customer support is basically non-existent. They take days to respond, if they even respond. Have no phone number to call them, they refuse to call you, they say they will send an email but dont. They have access to your full Xero financials including your profit & loss, revenue, etc which is not needed to operate the app.

Only AI is talking when you need it to resolve issue.

Ignition has been a game changer to our cashflow. It's helped us unlock hundreds of thousands from debtors. Automated workflow deployment has also been a bonus with less time spent on crappy admin and more time on what counts. P.s. Izzy Miller is a legend!

Makes it so much easier to stay current with client engagements and track acceptance.

Ignition has provided me with professional engagement letters and streamlined my billing procedure. Highly recommend.