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ServiceM8

By ServiceM8
Featured app
4.54 out of 5 stars
Free 14 day trial available
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The job management app for trade contractors & service businesses, with everything to help you cut paperwork, complete more jobs & provide amazing customer service.
Rated
4.5
out of 5
Reviewed by
299
Xero users
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trial available
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Overview

ServiceM8 is a smart job management app which empowers trades & service business owners to run a better business & improve their lifestyle.

It’s cloud-based software for trade contractors & service businesses like plumbers, electricians, locksmiths & cleaners — any kind of business that manages jobs & staff in the field, ranging in size from sole traders up to 20 staff.

With ServiceM8 you can:

  • Create digital job cards
  • Schedule jobs & staff
  • Track staff GPS locations
  • Dispatch urgent jobs
  • Quote & invoice on site
  • Track time on site
  • Take contactless payment on site
  • Complete job checklists
  • Capture signatures
  • Review job & client history
  • Save job notes, photos & videos
  • Produce PDF forms, certificates & reports
  • Email & text clients
  • Catalogue & service client assets
  • Accept online bookings
  • Manage your phone calls
  • Get a website & email address
  • Sync invoices & payments with Xero

ServiceM8 streamlines the front-end job management, from a client’s first call through to scheduling, customer communication, quoting, job documentation, invoicing & payment. From there, it integrates with Xero to form an end-to-end field service package.

Win more Work With professional quotes and better communication, you’ll win more new work and earn repeat customers.

Complete more Work On average businesses using ServiceM8 complete 30% more work in the first 3 months!

Get Paid Faster Produce professional invoices in seconds and even take payment before you leave the job.

Whether you're in electrical, solar, plumbing, heating, gas, HVAC, refrigeration, fire protection, access control, lawn & garden care, pool care, cleaning, property maintenance or pest control — ServiceM8 can help you run a more productive, professional & satisfying business.

ServiceM8
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ServiceM8 + Xero

Together, ServiceM8 and Xero form an end-to-end solution for trades & service businesses — each item of work is captured once, and guided through a best-practice workflow of communication, job management & accounting. Information syncs between ServiceM8 and Xero to streamline workflows, avoid double entry & reduce administration. Features include:

  • Invoices approved in ServiceM8 are raised in Xero for automatic reconciliation.
  • Clients and items sync between ServiceM8 & Xero, with changes in one account updating the other.
  • Payments received against an invoice in ServiceM8 sync to Xero, and payments received in Xero sync back to ServiceM8.
  • Tax rates and income account codes are imported automatically from Xero.

Reviews & ratings

4.5 out of 5 stars
299 Reviews

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Most recent reviews

PD
Pam Dalby
Posted 25 Mar 2025
3 out of 5 stars

Limited

Limited ability to do the normal things that MYOB/Xero can do

Response from ServiceM8

Hey there Pam, To clarify, ServiceM8 is not accounting software — we’re a job management solution for trades & service businesses, and complementary to Xero (rather than an alternative). In ServiceM8, a contractor or service business can take care of everything that happens before a job/client gets to Xero e.g. you can take a phone call from a client directly in ServiceM8, capture the job & client details in a digital job card, and schedule the job to a technician in the field. The technician can then navigate to site, track their time on site, complete checklists, save notes & photos, complete PDF forms, add items/labour they’ve used, generate an invoice, take payment, email & text the invoice to the client, then sync all those invoice and payment details through to Xero, before they even get back in the van and head to their next job. So, you’d use ServiceM8 to manage your jobs, staff and clients at the start and middle of a job’s life cycle, then it flows through to Xero — avoiding double-entry and streamlining your invoicing, payments and reconciliation i.e. together, ServiceM8 & Xero form a best-practice workflow of job management, customer service and accounting. Cheers, Michael ServiceM8 Team
TR
Toby Reid-Frost
Posted 25 Mar 2025
1 out of 5 stars

terrible

0 stars if i could. ServiceM8's support is non existent. they reply, but you only ever get generic responses with no effort whatsoever to actually solve the issue. our servicem8 connection to xero is currently randomly dropping out without warning and not notifying us, which in turn stops our invoices going through our automated payment platform so we dont get paid for however long the connection is out for. then when asked to find the cause of the issue they blame xero, then when xero says it is their error, they do nothin about it. so, if you want consistent payment and support, this is not the app for you.

Response from ServiceM8

Hey there Toby, I’m very sorry to see your disappointment and frustration, it’s definitely not the kind of experience we’re going for. We’ll review your support request and hopefully get to the bottom of it for you. Thanks, Michael, ServiceM8 Team
MQ
Maximillian Quilter
Posted 25 Mar 2025
5 out of 5 stars
Simple to learn, has all the functions you need as a small business owner

Additional info

Shared data

Xero
ServiceM8
Paymentsshared from Xero to ServiceM8 and from ServiceM8 to Xero
Invoicesshared from Xero to ServiceM8 and from ServiceM8 to Xero
Contactsshared from Xero to ServiceM8 and from ServiceM8 to Xero
Bank Transactionsshared from ServiceM8 to Xero
Accountsshared from Xero to ServiceM8 and from ServiceM8 to Xero
Tracking Categoriesshared from Xero to ServiceM8
Tax Ratesshared from Xero to ServiceM8
Itemsshared from Xero to ServiceM8 and from ServiceM8 to Xero
Bank Transfersshared from ServiceM8 to Xero

Functions

Invoicing and jobsTime tracking

Industries

Construction and trades

App details

By ServiceM8
Added in 2015

Countries

Australia, Canada, Global, Hong Kong, Indonesia, Ireland, Malaysia, New Zealand, Philippines, Singapore, South Africa, United Kingdom, United States

Languages

English

Support

Contact supportsupport@servicem8.com

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14 day free trial available

Although Xero reviews each app in the Xero App Store, we can’t give any guarantees. It’s up to you to assess the performance, quality and suitability of any app before going ahead.