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Reviews & ratings
3.8 out of 5 stars
148 Reviews
5 star(62%)
4 star(10%)
3 star(2%)
2 star(3%)
1 star(24%)

Most recent reviews

Michelle Butler
Posted 23 Sep 2023
1 out of 5 stars

They approve my account and then deleted?

Same issues as others. They approved my account, gave me the green light, I setup and sent links to all my 100+ clients!! Just for them to turn around and close my accounts. And no reason given! I have accounts with other merchant and never had issues and the embarrassing email that I had to send to clients to NOT SETUP an account because they didn’t approve my business ?? If you not going to approve don’t send an email saying “ready to collect payments “”
Kajsa Gray
Posted 17 Sep 2023
1 out of 5 stars

Beware of GoCardless! Unethical Practices!

I am utterly disgusted by GoCardless and their blatant disregard for ethical business practices. They collected a $500 payment from one of my customers and then proceeded to shut down my account without any explanation or prior warning. To make matters even worse, they are now refusing to payout the $500 they collected, effectively stealing from me. This level of unprofessionalism and dishonesty is beyond comprehension. As a business owner, I depend on reliable payment processors to operate smoothly and maintain trust with my customers. GoCardless has shattered that trust entirely. Their customer service is equally horrendous. When I attempted to seek an explanation or resolution for this outrageous behaviour, I was met with indifference and unhelpfulness. It's clear that they have no intention of making things right. I strongly advise anyone considering GoCardless as a payment processor to think twice. This company's actions are nothing short of theft, and they should be held accountable for their unethical behavior. I am appalled by the lack of integrity displayed by GoCardless and would give them zero stars if I could. Steer clear of these thieves!
One person found this review helpful.

Response from GoCardless

Thank you for your review, sorry to hear about your experience. We are required to complete a number of different verification checks on merchant accounts as a condition of being an FCA regulated Authorised Payment Institution. As a result, ultimately, a merchant's ability to use GoCardless as a payment processor depends on the successful completion of these checks. I can see that the team reached out to you to help resolve this issue.
Dawn Rayner
Posted 5 Sep 2023
5 out of 5 stars

Great customer service

I needed help with a Direct Debit issue and I was guided step by step through it by Sarbjeet. He was really helpful. I find Xero & GoCardless easy to use :-)

Response from GoCardless

We are honoured to receive this great review from you and we promptly celebrated Sarbjeet for her excellent work!
Vicky Coffman
Posted 4 Sep 2023
4 out of 5 stars

Xero integration

We had considered using Gocardless for a while now and finally took the decision to offer the DD option to all our clients. The initial set up and integration with Xero has been straightforward, easy to implement and so far no problems at all.

Response from GoCardless

Thank you for your kind words. Glad to hear that the setup was easy and user-friendly.
Dylan Brown
Posted 24 Aug 2023
1 out of 5 stars

Horrible customer experience

We have had multiple issue with our customers not being able to update and review their information submitted to GC. Clients have limited to no ability to manage their billing services or change accounts. The customer service is outsourced, transactions are super slow, and errors on the invoicing side are invisible. Support is useless and this platform is trash.
Dean Martin
Posted 9 Aug 2023
5 out of 5 stars

Tech Support

The support provided by GoCardless to solve our Xero integration was excellent. Prompt responses and a solution that solved our problem.

Response from GoCardless

Thanks for your lovely review - we're glad to be able to help take the pain out of getting paid!
Although Xero reviews each app in the Xero App Store, we can’t give any guarantees. It’s up to you to assess the performance, quality and suitability of any app before going ahead.