Xero should reconsider promoting GoCardless as a business partner due to serious concerns about their operations. I set up GoCardless as my ACH provider and processed my first invoice through them. Although the payment was collected, I received an email from GoCardless within 48 hours stating that my account was under review and funds would be withheld for approximately 48 hours. However, despite repeated emails and phone calls over the next two weeks, the review was not completed, and no money was transferred to my account. After one final phone call, I was informed that the review was completed, but unsatisfactorily, and my account was being closed. This left me without access to my money, which amounted to $5,350.00. Despite further attempts to resolve the issue, including my client requesting a refund, there has been no response from GoCardless. Additionally, since it was an ACH transaction, my bank is unable to assist. This experience, which appears to be a recurring issue based on numerous reviews, suggests that GoCardless engages in questionable business practices. Xero should intervene, given that they recommend GoCardless. Using this company could result in significant frustration and financial loss. I strongly advise against using GoCardless. I hate that I have to give a 1 star because a 1 star is to good of a rating.

We operate in Canada, but have both domestic/local CAD accounts and US Based USD account. When receiving USD funds from a customer in the US directly to our USD account, they charge an extremely high fee, even though it's a domestic transfer. I have raised the issue, but essentially bad luck. . Customer service is also delayed and difficult to speak with someone.

I have been in business for over 20 years. I have excellent credit and great partnerships with other financial companies. Go Cardless tied up a huge almost $30,000 payment for over 2 weeks and ultimately cancelled my account with no explanation. I am warning you to be wary of this company. I have never experienced anything like this in my carrier. There are other companies out there, save yourself a potential headache and go with a different provider.

Dear Go Cardless - and I presume this is an automated AI response To give context _ I had a problem with my stripe payments I jumped on to the Stripe site, logged in and asked for help within 3 minutes!!!! I had received a call back phone call, had an amazing person who helped me through the issues - RESOLVED! And now I am back in business Gocardless by comparison is just a bunch of idiotic emails which look like an AI bot GoCardless is a waste of time I am not proceeding with setting up Go cardless

Gocardless has made collecting payments from very straightforward when done in conjunction with Xero invoices.

It is just easy to use, simple to get customers to sign up and brilliant for planning cashflow