Stripe
324 Reviews
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FS
Francis Suico
Posted 18 Jul 2025
My money didn’t appear for two weeks now.
I got paid from a client two weeks ago and until now I still didn’t receive the money. Whats going on stripe?
One person found this review helpful.
Response from Stripe
Hi Francis—we're sorry to hear about the delay. If this is your first payout, it can take 7 days or longer, depending on your industry risk level and country of operation. The waiting period can be up to 14 days for businesses in certain industries and up to 30 days in countries such as Brazil. Our team is happy to help look into things for you though! Visit https://support.stripe.com/contact so we can take a look!
https://support.stripe.com/questions/waiting-on-your-first-stripe-payout-what-you-need-to-know
JH
Jeremy Hall
Posted 14 Jul 2025
Be carefull Xero charges you not the client
Horrible service, Noticed over $800 missing from invoices as Xero has processing fees charged to business and not pased to client and no way to pass it on. Honeslty a money rip service
4 people found this review helpful.
Response from Stripe
Hi Jeremy—we're happy to take a look into this for you. Here's a support article with more information about Stripe Invoice pricing with links to contact our team on the right side of the page: https://support.stripe.com/questions/stripe-invoicing-pricing
AT
Andy Tolar
Posted 9 Jul 2025
You should look elsewhere.
Xero should really consider dropping this business. Difficult to work with and ended up having problems when a client who wanted a refund disputed the charge instead. What should have been simple, turned into a big deal.
2 people found this review helpful.
Response from Stripe
Hi Andy—we know how difficult managing disputes can be. If our team can look into anything for you, please don't hesitate to contact us at https://support.stripe.com
LYLogan Yard
Posted 2 Jul 2025
Good product but they take a huge cut
They have a good product with good integrations, but the fees are a killer. Transaction fees, on top of credit card processing fees, on top of currency conversion fees.
3 people found this review helpful.
Response from Stripe
Hi Logan—thank you for your feedback about our product and integrations. We understand your concerns about fees and aim to maintain full transparency about our pricing structure, which you can review at https://stripe.com/pricing. If you'd like to discuss specific pricing options for your business needs, please reach out to us through https://support.stripe.com.
TJ
T J Power
Posted 2 Jul 2025
Charging account
without getting services sending us direct debit charge notification
One person found this review helpful.
Response from Stripe
Hi—we understand your concern about account debits. As outlined in our Bank Debit Authorizations (https://stripe.com/legal/bank-debit-authorizations), certain fees may be debited as part of using Stripe's services. If you have questions about specific charges or would like to review your account's fee structure, please contact us through https://support.stripe.com where we can provide detailed information about your account activity.
DGDavid Gardner
Posted 2 Jul 2025
What the hell!
We connected Stripe through Xero so clients could pay us easily, but since making the switch, we haven’t received any funds. Stripe claims payouts can take up to 5 business days, but we’re still waiting on payments dating back to May 28. At this point, we’re missing nearly a month’s worth of payments—totalling up to $10,000—which is a huge concern for our small business.
To make matters worse, there’s no clear way to contact Stripe for support or to get answers. The lack of transparency and accessible customer service has been extremely frustrating. We urgently need help resolving this issue and recovering our funds.
6 people found this review helpful.
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