Stripe
332 Reviews
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AO
Admin Operator
Posted 30 Sep 2025
Slow Payment & Fees outrageous
it takes days for payments to arrive & the fees are out of this world - have cancelled stripe & won't use again - it's about as helpful as those who recommend it
TM
Travis Mullan
Posted 25 Sep 2025
Poor service
Don’t use Stripe, they take the payment off your client and don’t pay you or take over a week to pay you, this is even after the first transaction. I’ve cancelled their service and won’t use them again.
2 people found this review helpful.
MR
Mark Raward
Posted 13 Sep 2025
Don't do it.
They hold payments way too long!!!
4 people found this review helpful.
Response from Stripe
Sorry to hear you're having trouble with your payouts, Mark. If this is your first payout, there is a 7-14 day waiting period, which is necessary for risk mitigation and cannot be waived under any circumstances. That can extend depending on your country, but subsequent payouts generally process much more quickly (up to instant payments for some countries).
For more information on payout timing, visit https://support.stripe.com/questions/waiting-on-your-first-stripe-payout-what-you-need-to-know
KL
KATIE LACHTER
Posted 30 Aug 2025
I can’t get the button for customers working
I’ve been doing this for 3 days now and I’ve reached out to Stripe and No help from Them I’ve tried everything to get
This working and I’m going round and round in circles !!
One person found this review helpful.
Response from Stripe
Sorry to hear you're having trouble, Katie. Unfortunately, we aren't able to provide much guidance on which button you're referring to without more details or account information, but our team is willing to help you any way we can. Please visit https://support.stripe.com and we'd be happy to help!
SP
SMART PEST CONTROL
Posted 23 Aug 2025
Absolutely stay away
For a job for which we had issued and received an invoice and which consisted of at least two treatments, our customer demanded a refund, saying to his bank, "They scammed me, I want my money back." A sum of approximately £500 was deducted from our bank account, including a £32 Stripe deduction for the deposited money without our knowledge. Despite our objections and showing all the photos and invoices for the work done, our money was not refunded. They treat customer disputes as if they were courts and make their own decisions. They treated our 9-year-old company like fraudsters and took money from us for it. Absolutely stay away.
5 people found this review helpful.
Response from Stripe
We know how challenging disputes can be. It is important to note that Stripe does not determine the outcome of a customer dispute—the customer's issuing bank does. However, we wanted to provide you with a resource to help respond to disputes should you ever face a similar issue in the future: https://docs.stripe.com/disputes/responding
DH
Denny Honen
Posted 3 Aug 2025
Blame Shifting
I use stripe connected to my SAAS product and it works quite well. I've added the integration to Xero, it's just annoying that it takes so long. So I contacted Stripe they said it's actually Xero that holds up the money. In a world where I can instant transfer 7 days a week 24/7 to take 3 Business days feels like a scam. Then who is really to blame for holding up the money Stripe or Xero?
One person found this review helpful.
Response from Stripe
Payout timing does vary by country and industry, but feel free to view this table to see if the timing you're experiencing doesn't line up with what we've shared:
https://docs.stripe.com/payouts#standard-payout-timing
If you find otherwise, please don't hesitate to contact our support team at https://support.stripe.com and we'd be happy to take another look.
Although Xero reviews each app in the Xero App Store, we can’t give any guarantees. It’s up to you to assess the performance, quality and suitability of any app before going ahead.