Hi Ali, We're genuinely sorry to hear about your experience with Xportmydata. Your feedback is incredibly important to us, and it's clear we fell short of your expectations. Here's what we've done to improve: We've addressed and resolved the initial difficulties related to signing up for our service. Our support system has been revamped, aiming to provide more timely and effective assistance for our users. We've made continuous improvements to our software, including refining our backup process. Now, accounting data backups are completed straight away, while any attachments may take a bit longer due to Xero's daily limits. This ensures that your crucial accounting data is backed up quickly, and we continue to chip away at the attachments until they're all backed up. Additionally, your case involved a particularly large volume of data, which is highly unusual compared to typical user backups. We've been working diligently to adapt our systems for outliers like this, to ensure smoother service going forward. We're committed to delivering a quality service and please don't hesitate to reach out to our enhanced support system to discuss any further concerns you may have. Thanks, The Support Team