Stripe
361 Reviews
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Scott Simenauer
Posted
Convenient but technology decades behind
The good - invoices paid sooner.
The bad - everything else. The way Stripe connects to the banks feels like it's 2000s era. Other payment providers like Square have the ability to transfer money on weekends and public holidays, but not Stripe. If you're a business that relies on cash flow, Stripe is unsuitable.
MC
Melisa Coleman
Posted
Slow and not user friendly
This feature is expensive. we also require split payments for our customers which Stripe do not do. Our customers cannot change the amount they would like to pay towards their invoice. we have also noticed it is slow to transfer funds to us.
We are now looking into other options for credit card payments.
One person found this review helpful.
AH
Adrian Hill
Posted
Expensive
They are ridiculously expensive, after a sweet argument with their AI assistant (who is an idiot by the way) I cried myself to sleep.
3 people found this review helpful.
Response from Stripe
Sorry this was such a frustrating experience, that’s not the experience we aim to provide. If you’re open to it, our team can take a closer look at your account, and help with any support concerns. You can reach us anytime at support.stripe.com.
DPDarlow Parazo
Posted
Poor customer support
Our was locked out. After providing all options like ID and selfie. Still unable to get through. There is no available phone number to call for support.
One person found this review helpful.
Response from Stripe
Sorry to hear you’re running into trouble accessing your account. For account access issues like this, our team will need to take a closer look to help get things resolved. Please reach out to us at support.stripe.com so we can review your case and guide you through next steps.
LT
Luke & Tannah Zancanaro
Posted
Overpriced
So unbelievably overpriced.
One person found this review helpful.
ZL
Zsolt Lichtenberger
Posted
Pricey and slow
I started using it a few years ago to allow my customers to pay online, but I stopped using it because the money was taking 5 days to get to me with a hefty fee deducted... Now it only takes 3 days, but still very expensive. I will disconnect their services after this review.
Response from Stripe
Hi Zsolt- Thanks for sharing your experience, and sorry for the frustrations. Payout timing can vary depending on factors like your account’s payout schedule, banking partners, and payment method, but we understand how important it is to access your funds quickly. If you’re open to it, our team would be happy to take a closer look at your account to see if there are options that might better fit your setup. You can reach us anytime through support.stripe.com.
Although Xero reviews each app in the Xero App Store, we can’t give any guarantees. It’s up to you to assess the performance, quality and suitability of any app before going ahead.