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XportMyData

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Reviews by verified Xero users.
2.8 out of 5 stars
11 Reviews

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JS
John Sandells
Posted 22 Feb 2024
1 out of 5 stars

Don't use them

I have been with them 3 months and so far have not had a full backup, their support it poor and they don't respond to emails, there is no way to cancel my card, they are a rip off.
SC
Stephen Camilleri PY
Posted 31 Oct 2023
1 out of 5 stars

does not work and support slow to respond

I'm leaving a review here out of frustration. First of all I ran a trial (all good, partial data). Then when I tried to run a one-off, it would not work without Support input and the result was an incomplete export and Support has ghosted me again. I would not consider this a reliable export tool at this time.
AM
Ali Mollapour
Posted 25 Jul 2023
1 out of 5 stars

Scam

Never able to use the service. Impossible to cancel and support not exists. Stay away.

Response from XportMyData

Hi Ali, We're genuinely sorry to hear about your experience with Xportmydata. Your feedback is incredibly important to us, and it's clear we fell short of your expectations. Here's what we've done to improve: We've addressed and resolved the initial difficulties related to signing up for our service. Our support system has been revamped, aiming to provide more timely and effective assistance for our users. We've made continuous improvements to our software, including refining our backup process. Now, accounting data backups are completed straight away, while any attachments may take a bit longer due to Xero's daily limits. This ensures that your crucial accounting data is backed up quickly, and we continue to chip away at the attachments until they're all backed up. Additionally, your case involved a particularly large volume of data, which is highly unusual compared to typical user backups. We've been working diligently to adapt our systems for outliers like this, to ensure smoother service going forward. We're committed to delivering a quality service and please don't hesitate to reach out to our enhanced support system to discuss any further concerns you may have. Thanks, The Support Team
WW
Wasseem Williamson
Posted 13 Jun 2023
1 out of 5 stars

scam

I was initially able to use it, but for 4 months now, I have not been able to access my backups and there is no support at all. I have asked repeatedly for assistance and to cancel my subscription but nobody replies. There is no way that I can find to cancel the recurring payments either. Going to have to contact my bank to report fraud.

Response from XportMyData

Hi Wasseem, We're truly disappointed to hear that your experience with Xportmydata didn't live up to what we strive to deliver. It's situations like this that make us keenly aware of areas we need to improve upon. Here's what we've done: Our previous support system had some shortcomings in terms of response time, but we've recently transitioned to a new, more efficient platform. This ensures that we're attentive to every customer query. We're continually working on improving our system so you can have seamless access to backups and manage your subscription with ease. We'd value the opportunity to regain your trust and offer you a much-improved experience. You're welcome to reach out to our revamped support team with any further questions or concerns. For anyone else who's faced similar challenges, we urge you to contact our support team as well. We're committed to resolving any concerns to your satisfaction. Thanks, The Support Team
SD
Sandy Donald
Posted 2 Mar 2023
2 out of 5 stars

Not a great experience

Four main issues here - 1. Interface is far from intuitive and seems designed to upsell if you get it wrong 2. Getting the functionality to behave as expected took many days and lack of user guide made that worse 3. Support is very laid back and can take 48 hours to get a response 4. Billing is repetitive, even if you sign up for a one-off backup and have to contact support to get a refund An experience I do not wish to repeat again.

Response from XportMyData

Hi Sandy, We're sorry your experience with Xportmydata didn't hit the mark. Feedback like yours is incredibly helpful for steering us in the right direction. Here's how we're responding to your concerns: We hear you on the interface issue. We're refining it to be more user-friendly and to minimize any unintentional upselling. We've updated our site with more context to make it easier to understand, aiming to smooth out the learning curve on functionalities you found challenging. About the support, we've recently switched to a new, more responsive ticketing system to improve turnaround times. We've made adjustments to our billing process to help prevent accidental recurring charges, especially for customers opting for one-off backups. We'd value the opportunity to regain your trust and offer you a much-improved experience. You're welcome to reach out to our revamped support team with any further questions or concerns. For anyone else who's faced similar challenges, we urge you to contact our support team as well. We're committed to resolving any concerns to your satisfaction. Thanks, The Support Team
CC
Caleb Chamberlain
Posted 3 Jan 2023
1 out of 5 stars

Poor integration, no support

Paid $100 for a one-time backup download of my organization's data. Their system fails to provide an invoice for the payment, the file backup included 0 files, and I can't find contact info anywhere to contact them to figure out what is happening.
One person found this review helpful.

Response from XportMyData

Hi Caleb, We're genuinely sorry you didn't have the experience we aim for at Xportmydata. Feedback like yours is incredibly helpful for steering us in the right direction. Here's how we're responding to your concerns: We've fine-tuned our Stripe integration for the payment portal, ensuring every transaction comes with a proper invoice. We have also updated the connection so the links within our system to the invoice do not expire after a month. We've also enhanced our backup functionality to be more reliable and improved our support ticketing system for easier contact. Our contact info is now prominently displayed to ensure you can reach us without a hitch. Due to an unfortunate disconnection with Xero, we were unable to proceed further in your specific case. Measures are in place to prevent this from happening in the future. To provide better clarity, we’ve updated our site with more context about how backups work, including timeframes and any limitations related to Xero's data extraction. If you're willing, we'd appreciate the opportunity to turn this around for you. Our revamped support system is standing by for any further questions or concerns. For anyone else who may be experiencing similar issues, we strongly urge you to get in touch with our support team. We're committed to putting things right and making continuous improvements. Thanks, The Support Team
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