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ServiceM8

Reviews & ratings
4.6 out of 5 stars
219 Reviews
5 star(78%)
4 star(10%)
3 star(5%)
2 star(2%)
1 star(4%)
RC
Ryan Curran
Posted
1 out of 5 stars

Buyer Beware

We've been using ServiceM8 since 2018. Every September, with great fanfare, the latest update is made available to users. They call it their "Launch Event". It's always a very exciting time to see what new goodies and improvements will be added to the system. It has never disappointed. Until the last launch. In September 2022 ServiceM8 11.0 launched, and it has been a nightmare ever since. We've had the same tickets in now for 5 months, with nothing beyond canned responses received. The system is now extremely slow to repond, cannot complete basic search and find queries, and notifications (customers reaching on to contact you!) has pretty much stopped functioning altogether unless one is willing to sort through them over and over again trying to find which ones are new. Mind now, that before 11.0, none of these problems were in existence. But 5 months later they remain with no time line to remedy, and not even the smallest company acknowledgment of the problem. Does that sound to you like typical company behavior? Or does it sound more like a company with cashflow or ownership issues? We suspect the latter, which is the impetus of this review. It takes a great deal for a company to deploy new field service software, even intuitive ones like ServiceM8. We are now faced with the real possibility of having to do just that. We wouldn't want the same fate to befall another company without issueing a warning.
MC
Matthew Clarke
Posted
5 out of 5 stars

Making life simpler

ServiceM8 has made my life much simpler being connected to Xero. It makes keeping my book work under control much easier and simpler. Thank you for making things simpler.
SW
Shaun Williams
Posted
5 out of 5 stars

Simple and works as expected

SerivceM8 has revolutionised by business and the xero integration makes managing day to day finances easy compared to other software I've used in the past. I would highly recommend both and for anyone who uses ServiceM8 but uses another accounting package other than xero, I strongly suggest making the switch as the two work together perfectly.
CP
Curtis Perry
Posted
5 out of 5 stars

So simple, so GOOD

ServiceM8 is an easy to use booking system with a great dispatch board schedule, simple job booking and invoicing, and connects to Xero perfectly. Since starting my own company, this software streamlines pretty much everything I do. Thanks guys!
DL
Darren Lewington
Posted
5 out of 5 stars
We have been using Servicem8 for roughly 6 months and its the best thing we have done. It has stream lined our processes and cut down our administration so much. Only Wish we had of switched sooner!!
RG
Robert Gibney
Posted
5 out of 5 stars

Been using since day one!!!

I have been using ServiceM8 integrated with Xero from day one. As a new business owner it has really helped me to know that both systems seamlessly integrate with each other. I highly recommend integrating the two if you are starting out.
Although Xero reviews each app in the Xero App Store, we can’t give any guarantees. It’s up to you to assess the performance, quality and suitability of any app before going ahead.