Payment Evolution

    By
    3.79 out of 5 stars
    Canadian Payroll - A complete online payroll solution with Xero integration. Simple, fast, accurate and includes an employee portal, T4s and ROEs.

    Overview

    PaymentEvolution is Canada's most loved payroll provider offering payroll, benefits and payments to over 13,000 small businesses. The quick and easy setup and integration allows you to run payroll and/or pay your vendors directly with automatic reconciliation between the two programs.

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    Payment Evolution + Xero

    Once PaymentEvolution and Xero are connected, the programs automatically reconcile. If you are running payroll, the GL is is pushed from PaymentEvolution onto Xero. If you are paying a vendor, the payment is automatically reconciled with your Xero account as a paid bill.

    Reviews & ratings

    3.8 out of 5 stars
    21 Reviews
    5 star(50%)
    4 star(14%)
    3 star(14%)
    2 star(7%)
    1 star(14%)
    AL
    Alex Lewis
    Posted
    1 out of 5 stars
    After having had our account frozen and put in read-only mode for the last 4 days due to an acute system failure I have to say I regret ever having used Payment Evolution. The system does the job when it's not suffering from infrastructure failure, and I would echo Karen's comments. It's cost-effective but if you have are looking for a reliable system you can depend on my advice would be to consider another system. Updated for the response from Sam: Payment Evolution is a payroll and financial services provider, by the very nature of the industry the company operates in it should have systems that can be brought back online in a short period of time. The fact that your systems do not appear to have this redundancy in place is dismaying. I sincerely hope you do improve your recovery processes in the future and are humbled by this experience. As of writing this post, our account is still in read-only mode, we can't process any payments and our data has not been completely restored.

    Response from Payment Evolution

    @Alex Lewis Alex - thank you for taking time to post your message here. I'd encourage you to contact our support team (support@paymentevolution.com) for specific issues related to your account. The incident you are referring to is related to a storage subsystem failure which contained some of our client data. Our backup and recovery operations were able to bring clients back online almost immediately (in read-only state and eventually, “full-access”) and we’ve implemented several changes to improve our recovery time in scenarios like this. Regardless, we know that even short period of inaccessibility can cause issues for time-sensitive processes like payroll and vendor payments. Our customer success and sales teams worked with affected clients to ensure that any delays in processing their transactions would not affect their employee and vendor payments. No payments entered into our systems were missed or delayed by this incident. I’m sorry for the inconvenience this has caused you. We continue to work hard to mitigate against most disruptive events – and in this case, we’ve learned how to better improve our recovery operations to reduce the impact to you. I know that you have placed tremendous trust in us to process your payments and handle critical functions for your business. We are humbled by the number of clients who graciously understood the situation and trusted us to make things right. We’ll continue to work hard every day to earn that trust and I’m truly thankful for your patience and understanding as we work to resolve the situation for your profile. You can always reach us support@paymentevolution.com or +1 647 776 7600 -sam
    SH
    Sarah Hopen
    Posted
    5 out of 5 stars
    We've been using Payment Evolution in our bookkeeping practice to service our small and medium business owners for several years now and love it! It's clean, easy to use and integrates well with Xero. In addition the Business Payments feature is a bonus for quick easy B2B payments (our clients love that).
    SV
    Sam Vassa
    Posted
    0 out of 5 stars
    @Karen Hallson-Kundel Hi Karen, thank you for your honest feedback. You’ll be happy to know we are currently working on both of these issues for you and all our clients. We are in the process of creating new report options and we would love your feedback on what you want that you don’t have right now. Please email us at support@paymentevolution.com or give us a call at +1-647-776-7600 x2 to let us know what you would like to see in reports. The stat holiday calculation is one of the more challenging things about providing payroll in Canada and this type of calculator is one of our most requested items. The great news is this has been deemed a top development priority for Q1-2 in 2018. I can happily say it is coming! If you have any other suggestions on how we can improve our program we welcome them at any time. Sam Vassa CEO, PaymentEvolution @SamVassa +1 647 776 7600
    Additional info

    App details

    By
    Added in 2011

    Countries

    Canada

    Languages

    English

    Support

    Setup walkthroughIntegration walkthrough
    Although Xero reviews each app in the Xero App Store, we can’t give any guarantees. It’s up to you to assess the performance, quality and suitability of any app before going ahead.