Hi Andrew, Thank you for getting in touch, and we apologise that your experience with Zeller didn’t meet your expectations. We take customer feedback incredibly seriously, and appreciate you taking the time to share this with us. We understand that your funds were released to you earlier this month, and that our team has spoken with you to give some additional information about why your payment was placed on hold. Please rest assured that this situation is very rare, and only occurs in the event we’re required to verify the details of an irregular or large transaction to ensure the security of businesses accepting payments with Zeller Terminal, and their customers. We understand that these situations can be frustrating, and are glad that we’ve been able to release your funds as quickly as possible. Feel free to reach out to our team directly at feedback@myzeller.com if you’d like to share any additional feedback about your experience. Team Zeller

Hi Nicholas, Hope you're well, and thanks for getting in touch to share your feedback. Firstly, we'd like to apologise that your experience with Zeller has not met your expectations. While we are committed to ensuring that our customers can quickly and easily access their funds and settlements instantly, there are edge cases where we're required to hold funds and reach out to request additional information about transactions processed using Zeller products. This helps us to ensure Zeller is meeting the strict financial regulatory obligations that we must abide by in Australia. Please rest assured that we always do our best to only request the minimum amount of information required to ensure the security of transactions processed on the Zeller platform. If you would like any additional assistance, or to speak to someone in our local support team to assist you further, please don't hesitate to reach out at 1800 935 537 (9 AM - 1 AM AET, 7 days a week), or send a note tosupport@myzeller.com. Team Zeller