What is hospitality software?

Hospitality systems, or hotel and restaurant management software, automates and streamlines the processes required to run a hospitality business, while improving customer experiences at every touchpoint. Acting as an end-to-end hospitality solution, you can set up and track bookings, suppliers, stay on top of stock and manage staff in a breeze. 

What are the benefits of hospitality management software?

• Automated back end operations. There’s a lot to manage in any hospitality business. Apps streamline tasks like repeat stock orders, staff rostering and scheduling, invoice payments and booking confirmations.

• Actionable insights for cost reduction. Running an efficient hospitality business is all about keeping overheads down and spotting areas of improvement quickly. Hospitality software gives you real-time reports into your COGS to understand where customers are spending their money, and help you make better informed business decisions.

• A 5-star customer experience every time. Your business depends on your customers, so their experience is crucial. Hospitality apps like point of sale software give customers a seamless booking and payment experience, the opportunity to leave feedback and give you a chance to turn every customer into a regular.

What are the typical features I can use with hospitality software?

• Easy staff scheduling. Stay on top of your staff timesheets no matter the size. Easily create rosters and approve timesheets and manage payroll based on regulated pay rates and awards. Sync approved hours and leave directly to your Xero account for automated and accurate payroll every time.

• Online ordering and bookings. From choosing their favourite table for dinner to ordering a room upgrade, giving your customers an easy online booking experience is key to keeping track of venue capacity, staff requirements and a great customer experience. 

• Reporting and analytics. Keep on top of your cash flow with demand forecasting in the busy seasons, real-time COGS insights,  and supplier costs. Know exactly what you’re bringing in and spot cash flow improvement opportunities early to make every season a good one. 

• Automated tax and compliance obligations. Cut down on accountant hours and make sure you’re set up for success come tax time with automated tax and awards calculations and payments every payroll and populated business activity statements ready to submit to your regulatory body.

• Seamless point of sale. Whether paying for dinner, adding on a tip or checking out of a hotel, make a customer’s payment of your hospitality offering as simple as possible. Offer your customers more ways to pay you, by taking payments online, in-person and through all major credit cards, banks and touch-free payment options.

• Supplier payments and expense management. Approve expenses, set up repeat supplier orders to keep inventory on track and pay supplier invoices in the touch of a button with direct syncs of accounts receivables and payables to your Xero account.

How hospitality apps work with Xero

Whether you own a cafe, Michelin-starred restaurant or holiday resort, you need the full picture of your operations to make sure everything is running smooth as butter. 

No more trying to juggle payroll, staff scheduling, supplier expenses and customer bookings separately. Integrating your hospitality apps with Xero gives you:

• Synced timesheets with updated rates, leave, and wages for easy staff scheduling

• Direct POS transaction linking and invoice creation for outstanding purchases or bookings

• Breakdowns of your inventory by stock level, supplier details, category or tax code

• Automatic surcharge, discount or promotional updates to set and forget holidays

• Tracked areas of wastage across stock and routinely synced COGS

Find your fit

Every hospitality apps’ integration with Xero can be different. To learn more, browse through the hospitality, restaurant and hotel management apps in this category. Click on an app to find detailed information on how it works and integrates with your Xero account, and ratings and reviews by other Xero users. Want to try an app? You can then get started directly from the app listing page in just a few clicks.