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Pinch Payments

Reviews & ratings
Reviews by verified Xero users.
4.7 out of 5 stars
72 Reviews

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Most recent reviews

Russell Hurren
Posted 23 Nov 2023
5 out of 5 stars
We moved away from multiple systems - eWay for manual payments, Cloud Depot for automatic payments and a merchant account with a bank. Pinch Payments has saved us money, integrated more smoothly into Xero and simplified the process of setting up new customers. Only thing that would make it better is faster payouts (the bank paid us by 18:00 each day).
Paul DeGatesbury
Posted 15 Nov 2023
1 out of 5 stars

Extremely Disappointing Experience with Pinch Payments

I rarely leave reviews, but my experience with Pinch Payments in the Xero marketplace has compelled me to do so, and unfortunately, it's far from positive. From the outset, I found their system to be exceptionally difficult and user-unfriendly. This was a stark contrast to other payment solutions I've used in the past, such as Stripe and PayPal, which were far more intuitive and easy to navigate. The customer service, or rather the lack thereof, was the worst part of my experience. It was virtually non-existent, leaving me without support during critical moments. This level of service is unacceptable, especially when dealing with financial transactions. Moreover, I found their practices to be questionable and frankly, dishonest. There were instances where my funds were retained without any clear or justified reason. This kind of petty behavior is not only frustrating but also raises serious concerns about their trustworthiness and reliability as a payment processor. In conclusion, I would strongly advise against using Pinch Payments. There are numerous other payment options available in the Xero marketplace that are more straightforward, reliable, and have a much better track record of customer service and transparency.
Tina Mathams
Posted 18 Oct 2023
5 out of 5 stars

Great product and customer service

Really happy with Pinch Payments. Set up was easy, the customer service through the process was great, and the processing of payments and settlements is very quick. I've reached out to customer service since set up and they were quick to respond and really helpful.
Coastwide Pools
Posted 5 Oct 2023
5 out of 5 stars

Great customer service and product

We've been using for Pinch for a few months now, the customer service has always been fantastic and it makes getting paid on time easy!
Megan Mason
Posted 20 Sep 2023
5 out of 5 stars

Great product and excellent customer service

We have started using Pinch, it is a great product and saves a lot of time. The staff are so helpful, Cameron assisted with the query I had and recorded a loom for me to watch and stepped me through the process. Highly recommeded.
Waco Mapua
Posted 13 Sep 2023
5 out of 5 stars

Great Product and Customer Service

The api documentation is good and the team are amazing to work with and quick to respond. Would definitely recommend these guys! Thank you Bill, Cameron and Anthony and the entire Pinch team!
Although Xero reviews each app in the Xero App Store, we can’t give any guarantees. It’s up to you to assess the performance, quality and suitability of any app before going ahead.