When I signed up to Xero the gocardless option felt like I didn’t have a choice to remove it. Thankfully most if my clients never used it. 2 recently have, the delay between the client paying and your payout is insane. Really messed up my cashflow. They also take payment for the pleasure. I would recommend removing it if you don’t need recurring payments. I only have clients that do big one-off payments and this isn’t helpful in that scenario

I signed up to this app as I thought it would be good as it's on Xero, however I was very wrong. I signed up for DD as I thought it would speed up the payment process. However after finally getting clients to use this system, I found out that payments can take up to 2 weeks to be paid from the invoice date. In my case it is 13 days. They take into account weekends as 2 days processing time, etc etc. The customer service is also really poor, so don't expect fast response times when trying to resolve the delayed payments. Overall I would recommend going elsewhere.

This is a very easy to use application that integrates nicely with Xero at a very low cost. I highly recommend this app for someone wanting to automate the revenue cycle.

Customers sign up a 'pay' but it doesn't seem transact until invoice due date. By which time people may have gone over their limits. Annoying for both vendor and customer.

I transacted money via gocardless, repeated attempts to recover the money. Offer information to them, anything to fix the issue and move on was met with silence. They still hold 20,000 at the time of the review. No end in site. They are now countering my honest reviews with fake profiles. I’ve never made an effort like this on reviewing anything until I used their service. Do not use them. They will take your funds. Their support and assistance is terrible. Avoid.

Xero marks all invoices as PAID on the due date, while Go Cardless can then take another 5 days to make an actual collection and payout, so why mark it as paid ? Ridiculous. Other than that, I would give it a higher rating. Please fix it urgently.