Chaser is Xero’s leading accounts receivable app, designed for businesses selling on payment terms. Chaser users:

• Get invoices paid 54+ days sooner
• Reduce your DSO by 75%
• Save 15+ hours per week on accounts receivable tasks
• Maintain great customer relationships

Why use Chaser?

Automate without losing the human touch

• Ensure customers never know you’re using an automated system, with chasers sent from your usual email address, with your regular email signature and branding
• Instantly craft email responses using AI embedded within Chaser that learns your brand and writing style

Keep track of all chasing activity in one place

• Get a full overview as debtor communications and replies are pulled into Chaser automatically
• CRM integrations let you log communications in systems like HubSpot, Salesforce, and Zoho CRM automatically
• View a consolidated communication history for every invoice and every customer in one place
• Reconcile with Xero automatically, so you never chase a paid invoice
• Include notes and recordings from phone calls, set task reminders, and assign follow-up tasks to your teammates

Segment and optimize your receivables approach

• Create unlimited custom workflows that suit your different customers segments, such as good payers, bad payers, or split by language
• Schedule as many payment reminders as you require, at intervals you choose
• Select the best days and times to send reminders and automatically avoid sending reminders outside working hours, on weekends or bank holidays
• Escalate the sender of payment reminders to a more senior figure automatically, when customers haven’t paid after a specified period

Increase your chances of getting paid

• Schedule reminders via email, SMS, post, and automate your debtor-phone calls using Auto-call.
• Personalize every reminder automatically, with data such as customer names, amount owed and due dates
• Incentivize early payments with automatically-applied discounts and late fees for individuals or groups of debtors

Make it easier for debtors to pay

• Give all your customers access to a dedicated Payment Portal, with automatic reconciliation in Xero
• Offer multiple payment options to suit your customers’ needs in one location
• Reduce time on payment admin, as all documentation and details are available to customers in their portal

Get invoices paid faster

• Reduce late payments with an improved AR process and actionable insights. Users reduce DSO by 75%+
• Use AI-powered insights to understand which debtors to prioritize, forecast your revenue, know who will pay late, and the best times and days to chase.

Extra support when you need it

• Get support with the end-to-end AR process, from credit checking, to reconcilliation, to debt collections
• Credit control professionals at Chaser can help you with debt recovery, outsourced credit control services, and accounts receivables support