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Stripe

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2.6 out of 5 stars
356 Reviews

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ZL
Zsolt Lichtenberger
Posted 12 Mar 2026
2 out of 5 stars

Pricey and slow

I started using it a few years ago to allow my customers to pay online, but I stopped using it because the money was taking 5 days to get to me with a hefty fee deducted... Now it only takes 3 days, but still very expensive. I will disconnect their services after this review.

Response from Stripe

Hi Zsolt- Thanks for sharing your experience, and sorry for the frustrations. Payout timing can vary depending on factors like your account’s payout schedule, banking partners, and payment method, but we understand how important it is to access your funds quickly. If you’re open to it, our team would be happy to take a closer look at your account to see if there are options that might better fit your setup. You can reach us anytime through support.stripe.com.
WD
Wesley Dowell
Posted 8 Mar 2026
1 out of 5 stars

very expensive

Slow payment and very expensive fees , we added stripe to allow for card payments to be taken onsite , but compared to take payments or go cardless this wasnt worth carrying on with .
One person found this review helpful.

Response from Stripe

Thanks for sharing your feedback. We understand that payment speed and fees are important when choosing a provider, especially for in-person payments. Stripe’s pricing and payout timing can vary depending on the payment method, location, and account setup, but we know those factors need to work for your business. We’re always working to improve both the experience and flexibility available to users. Appreciate the feedback and here if you need us to look into anything at support.stripe.com.
PS
Paul Sitton
Posted 6 Mar 2026
2 out of 5 stars

Works but lacks customer service

The payment service is reliable, yes they take fees as well as hold your money, but these are not my complaints. Fees have VAT on them. I want an VAT invoice for my fees, issued at the same time I receive the payout from them. I would also prefer one fee invoice per transaction (We are high value, low volume customers). Customer support wasted lots of my time suggesting work-arounds, that don't work rather than the options I need. They have found a good position working with Xero, but I'm seeking better aligned alternatives.

Response from Stripe

Thanks for taking the time to share this feedback. We’re glad to hear the service itself has been reliable, but we understand how important clear VAT documentation and invoicing is, especially when it comes to reconciliation and accounting workflows.Stripe currently provides fee reporting and documentation through the Dashboard and exports that many users connect with tools like Xero for reconciliation. That said, we recognize this setup may not meet every accounting preference, particularly for businesses that would prefer invoices issued per transaction or alongside payouts. If you need additional support we are available at support.stripe.com.
LA
Leon Allen
Posted 28 Feb 2026
2 out of 5 stars

A recommended add on, which I tried, but what's it for?

It was recommended, so I signed up. Been using XERO 2 months now (Great product by the way), and paid some Stripe bills, but what does it do? No onboarding, no customer follow up, or comms of any kind from Stripe. I cant be bleeding money for nothing. So I've close my account. Thanks for lending a ear. Leon
One person found this review helpful.

Response from Stripe

Thanks for sharing this, Leon. We’re sorry your experience with Stripe didn’t include the onboarding or follow up you expected. We'd love to help and see if we can get you set back up- if you decide to give Stripe another try or need help with anything on your former account, you can reach us anytime at support.stripe.com.
GB
Grant Butler
Posted 25 Feb 2026
1 out of 5 stars

absolute shit

turned its off in xero and payments still going in there but cant find the money on there
One person found this review helpful.

Response from Stripe

Thanks for flagging this. If you need help tracking a specific payout, please reach out at support.stripe.com and we'd be happy to dig in and see what is going on.
MB
Marko Biondic
Posted 14 Feb 2026
1 out of 5 stars

Pathetic

I understand that Stripe is making money off the interest of the from the funds they receive before distributing them to the rightful business. that is business. But, why haven't you corrected your software to reflect in the reconciliation the correct dates. This affects quarterly reporting as well as financial year reporting. you can never reconcile correctly a period as the paid dates in Xero and the actual money paid from stripe do not match and it is a nightmare to edit every transaction to do so. I our next board meeting we will discuss if it is worth continuing with stripe
2 people found this review helpful.

Response from Stripe

Thanks for sharing your feedback about the reconciliation date mismatch. We understand how frustrating this is for reporting, and we’ll be sharing this directly with our product teams. If we can help walk through an example or troubleshoot further, please reach out at support.stripe.com.
Although Xero reviews each app in the Xero App Store, we can’t give any guarantees. It’s up to you to assess the performance, quality and suitability of any app before going ahead.