RosterElf
85 Reviews
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Mark Broad
Posted 10 Mar 2025
Could do better
Overall, our experience with RosterElf was below average. The migration between the timesheets from RosterElf and Xero is glitchy (sometimes only populating some employees; this meant you had to complete the rest manually); elf support blamed it on a Xero issue. The rota system mainly works, but it is slow to use, with a 2-second delay by auto-saving every amendment made (very tedious if you need to change a start time for your staff quickly). Staff are always having problems signing in/out due to GPS issues. When we cancelled our subscriptions, RosterElf immediately logged us out of our account with 3 weeks left on the subscription and denied a partial refund or use of the reminder time. One positive is the staff leave and availability; the system alerts you when you try to add someone in for a day they can't make. We have gone back to working on fast, easy and reliable spreadsheets.
Response from RosterElf
Hey Mark,
Thanks so much for taking the time to share your experience. We genuinely value all feedback and love helping customers get the most out of our platform.
We completely understand how frustrating it can be to experience delays. From what we could see, those slower response times were tied to your internet speeds, which can definitely make the auto-save function feel sluggish. Similarly, we noticed the GPS clock-in pin was accidentally placed outside your site’s location, so your staff had trouble clocking in—even though they were in the right place physically!
Regarding the Xero timesheets import, it looks like a step was missed in following our setup guides. We totally get how easily that can happen, and our team was happy to jump in and help—responding within 16 minutes of your request. We also appreciate you mentioning the UI notification issue; our team went above and beyond to find a fix for that and improve the experience for everyone.
Finally, we’re truly sorry about the hiccup with your account access after you canceled. That’s certainly not the experience we want for our customers and is something we’ll keep working on so it doesn’t happen again in the future.
We appreciate you giving RosterElf a try and thank you again for your feedback. Please let us know if there’s anything else we can help with.
All the best,
The RosterElf Team
LF
Libby Farrugia
Posted 16 Oct 2024
Very intuitive and easy to use and staff very responsive to help requests
Response from RosterElf
Thank you, Libby, for your kind words! We're so glad you find RosterElf intuitive and easy to use. It’s great to know that our team has been able to assist you promptly with your needs. Your feedback is much appreciated!
Best regards,
The RosterElf Team
BW
Braden Whelpdale
Posted 30 Jul 2024
Seamless Integration
As an accounting firm we have been using RosterElf for our small business clients and cannot speak highly enough of it. Our clients love how easy it is to use and the the integration with Xero is a winner.
One person found this review helpful.
Response from RosterElf
Thank you, Braden, for your excellent feedback! We're thrilled to hear that Roster Elf has been a seamless integration for your small business clients and that they find it easy to use. Your high praise and support mean a lot to us!
Best,
The Roster Elf Team
MN
Marc Nauer
Posted 24 Jul 2024
Best Decision to Move
Moving from Deputy to RosterElf was one of the best decision decisions I've ever made. Better product, better support and fair pricing. Give it a go!
Response from RosterElf
Thank you, Marc, for your wonderful feedback! We're thrilled to hear that moving from Deputy to Roster Elf has been one of your best decisions. We're glad you find our product, support, and pricing better.
Best regards,
The Roster Elf Team
AL
Andrew Luczynski
Posted 19 Jul 2024
Great, Simple and most helpful.
Response from RosterElf
Thank you for your feedback, Andrew! We're glad you find Roster Elf great, simple, and helpful.
Best,
The Roster Elf Team
JM
Jennifer Mardini
Posted 12 Jul 2024
Supportive & Easy to use
Roster Elf offers exceptional value, is incredibly user-friendly, and seamlessly integrates with Xero. The personal support and sessions provided truly enhance the experience. Highly recommended for anyone looking for an efficient and effective rostering solution.
Response from RosterElf
Thank you for your positive review! We're glad to hear that you find Roster Elf user-friendly and valuable, with seamless Xero integration. Your recommendation and appreciation of our support and sessions mean a lot to us.
The Roster Elf Team
Although Xero reviews each app in the Xero App Store, we can’t give any guarantees. It’s up to you to assess the performance, quality and suitability of any app before going ahead.