Our experience with Employment Hero has been exceptionally poor. After dealing with ongoing payroll issues, inadequate support and an unnecessarily difficult cancellation process, we ultimately decided to move our payroll away from the platform. The biggest issue was customer support. Payroll is a critical business function, and when something goes wrong you need prompt access to someone who understands the system and can actually resolve the problem. In our experience, getting meaningful assistance was frustrating, slow and regularly required repeated follow-ups. We spent far more time chasing issues than should ever be necessary with a paid payroll and HR platform. The cancellation experience was the final straw. We clearly communicated that we wanted to cancel our subscription, yet the process became drawn out and required further correspondence regarding the cancellation and subscription. Leaving a service should not be this difficult. Employment Hero promotes itself as a solution designed to make employment management easier. For our business, the experience was the opposite. The amount of administrative time wasted dealing with support and attempting to resolve issues significantly outweighed any convenience the platform provided. A payroll system can have all the features in the world, but those features are of little value when you cannot obtain effective support when something goes wrong. We have now moved away from Employment Hero and would not consider returning. Based solely on our experience, I would strongly recommend that businesses considering Employment Hero do their due diligence, particularly around customer support, issue resolution and the cancellation process before committing. One star. I cannot recommend Employment Hero.

Well we had 3 onboarding sessions over a number of weeks, just to end up with a system that was sold as very intuiative, somthing that would allow us to work smarter and not harder, when in reality we were basically provided a system that became an absence management/annual leave tracker. I would never say avoid the system, I am sure it has its benefits ... but it just has not worked for us, there are way to many tickets logged with developers and lots of other organsiations included in them and they do not prioritise things fast enough. They continue to update the system but it ahs then impacted other parts of it.

Avoid at all cost. We were sold on the so called recruitment feature which is clunky and have had very little success except for unqualified applicants. Nothing but problems with the payroll platform and HR platform is nothing to write home about. Pays now take three times as long.

We have had this product since 2020 for 3 businesses. Its an endless nightmare. No one will answer your call if you are an existing customer they only have someone to answer calls if you are "new" business looking to contact them. We have just found out they have overbilled us since 2023 at approx $500 / month and their response was "oh well you need to keep an eye on it not us" They are refusing to compensate us in anyway for services we did not receive. Anything is better than this company and actually nothing would have been better.

really dissapointing. cannot even integrate xero given the major bugs in Employment Hero. not good enough. no support despite the extra costs of onboarding. We get automated bot responses to FAQs.

We changed over to Employment Hero over 12 months ago and still are not set up correctly. No one to talk to and support is 'hit and miss' at best. - Greg from Magpies Waitara