shit please cancel

I'm really disappointed. When I signed up, I didn’t realise there were fees until a few payments had already come out. I then saw that the service charge had been deducted from my account, but it’s hidden in Xero. I’m upset because I’ve lost money on a fee I wasn’t aware of. It feels like this was too good to be true.

We had an existing Stripe account and the integration went and generated a new one..... Very misleading onboarding flow by Xero/Stripe. We got stuck with 7+ days to first payout and no recourse, support couldn't help - most other merchant facilities in Australia are faster settlement and cheaper. Extremely frustrating.

wanted to cancel as didn't even know hold my money from clients still waiting money comes in ...and requested change password never received email so can't even cancel or update my invoice details

The fees are excessive and completely lacking in transparency. After a long and frankly exhausting phone call, I was finally given this breakdown: * 1.5% + 20p for standard UK cards * 1.9% + 20p for premium UK cards * 2.5% + 20p for EEA cards (+2% if currency conversion is required) * 3.25% + 20p for international cards (+2% if currency conversion is required) None of this is clearly displayed anywhere within Xero or Stripe’s onboarding process, and you only discover the true costs once you are already tied in. It feels deliberately opaque — designed to confuse rather than inform. For small businesses, the charges quickly become disproportionate, and the lack of straightforward communication is deeply frustrating.

Thought this was the app we needed, but we have just been losing money. The fees are not passed to the customer in full like nominated during setup. There is no transparency of the fee breakdown. Transactions don't match the xero invoices/payment fees. Currently looking for something else to try.