I transacted money via gocardless, repeated attempts to recover the money. Offer information to them, anything to fix the issue and move on was met with silence. They still hold 20,000 at the time of the review. No end in site. They are now countering my honest reviews with fake profiles. I’ve never made an effort like this on reviewing anything until I used their service. Do not use them. They will take your funds. Their support and assistance is terrible. Avoid.

Xero marks all invoices as PAID on the due date, while Go Cardless can then take another 5 days to make an actual collection and payout, so why mark it as paid ? Ridiculous. Other than that, I would give it a higher rating. Please fix it urgently.

They have a $5,000 limit on payments that isn't obvious anywhere. To raise this limit they ask you more questions than the IRS. You send them what they ask for, and they don't take the time to read it properly and ask the same question again. Look elsewhere for ACH payments.

their customer service is attrocious. 3 months of stuffing around to get a pay out. they dont read documents they ask you attach. multiple people replying and not reading history. a complete waste of my time and so frustrating. do NOT recommend this company what so ever

Despite providing all the necessary documentation and having my account fully verified, my account was suddenly closed after the first payment without any warning or explanation. The lack of communication from their customer service team has been particularly frustrating. I would strongly advise anyone considering this GoCardless to think twice. The risk of unexplained account closure, combined with poor customer support, makes it a very unreliable partner for any business. There are other providers out there with more transparent practices and better support.

Xero should reconsider promoting GoCardless as a business partner due to serious concerns about their operations. I set up GoCardless as my ACH provider and processed my first invoice through them. Although the payment was collected, I received an email from GoCardless within 48 hours stating that my account was under review and funds would be withheld for approximately 48 hours. However, despite repeated emails and phone calls over the next two weeks, the review was not completed, and no money was transferred to my account. After one final phone call, I was informed that the review was completed, but unsatisfactorily, and my account was being closed. This left me without access to my money, which amounted to $5,350.00. Despite further attempts to resolve the issue, including my client requesting a refund, there has been no response from GoCardless. Additionally, since it was an ACH transaction, my bank is unable to assist. This experience, which appears to be a recurring issue based on numerous reviews, suggests that GoCardless engages in questionable business practices. Xero should intervene, given that they recommend GoCardless. Using this company could result in significant frustration and financial loss. I strongly advise against using GoCardless. I hate that I have to give a 1 star because a 1 star is to good of a rating.